Rita VanNatter
Hamptonville
Summary
Dedicated customer support professional with strong complaint resolution and communication skills. Proven ability to enhance customer satisfaction and effectively troubleshoot technical issues.
Overview
8
8
years of professional experience
Work History
CSR
HGS/Sagility Healthcare
remote
09.2022 - 11.2022
- Assisted customers with inquiries, delivering accurate product information to enhance understanding.
- Resolved customer complaints through effective communication and problem-solving.
- Guided customers through product usage and troubleshooting steps.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged customers in conversation to identify needs and effectively resolve issues.
Mentor
Step By Step/Vista
Harts
03.2015 - 08.2017
- Guided mentees in developing essential life skills and personal goals.
- Organized workshops to foster communication and teamwork among participants.
- Provided ongoing support and encouragement to individuals facing challenges.
- Collaborated with staff to create individualized development plans for mentees.
- Facilitated group discussions that improved problem-solving and critical thinking skills among participants.
- Monitored progress of mentees and adjusted strategies for improvement.
- Shared resources and tools to help mentees achieve their objectives effectively.
- Created a positive learning environment that promoted confidence and self-esteem.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Encouraged open dialogue between mentor and mentee pairs, fostering trust, respect, and understanding of diverse perspectives.
- Established meaningful connections between mentors and mentees through networking activities.
- Supervised student performance and academic progress throughout the semester.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
- Created and led workshops on leadership skills, time management, and effective communication, resulting in enhanced participant capabilities.
- Developed customized plans to address each mentee's strengths, weaknesses, and career aspirations.
- Advised mentees on academic and career choices, providing insights into different industry pathways and opportunities.
- Utilized technology and social media platforms to maintain engagement and communication with mentees.
Education
High School Diploma -
Harts High School
Harts, WV05-2006
Skills
- Customer support
- Complaint resolution
- Product knowledge
- Customer relationship management
- Call center experience
- Call management
- Technical troubleshooting
- Recordkeeping
- Appointment scheduling
- Multitasking and organization
- Time management
- Spreadsheets
- Microsoft Excel
- Microsoft outlook
- Coordination
- Communication skills
- Team collaboration
- Active listening
- Empathy and patience
- Stress management
- Problem solving
- Critical thinking
- Relationship building
- Mentoring individuals
- Goal setting
- Positive and professional
- Paperwork processing
- Relationship building
Timeline
CSR
HGS/Sagility Healthcare
09.2022 - 11.2022
Mentor
Step By Step/Vista
03.2015 - 08.2017
High School Diploma -
Harts High School