Risha Scott McDaniel
740 Bethel Road Pleasant Hill
Summary
Results-driven operations manager with expertise in efficient service delivery, financial management, and customer satisfaction. Proven ability to implement effective strategies that enhance service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Transportation Service Owner & Operator
Self-employeed
Pleasant Hill, NC
02.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed marketing strategies to increase brand awareness and attract new clients.
- Oversaw inventory management and procurement processes to maintain optimal stock levels.
- Implemented financial tracking systems for budgeting and expense management.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Transportation Driver
Chozen 1 Interprise LLC Transportation Company
Knightdale, NC
01.2023 - 03.2024
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
House Keeper
Halifax Regional Medical Center
Roanoke Rapids, NC
06.2019 - 12.2022
- Maintained cleanliness of patient rooms, ensuring adherence to hospital sanitation standards.
- Operated industrial cleaning equipment, enhancing efficiency in daily tasks.
- Collaborated with nursing staff to prioritize cleaning schedules for high-traffic areas.
- Trained new staff on proper cleaning techniques and safety protocols.
- Implemented effective waste disposal procedures, promoting environmental compliance.
- Developed strategies for improving workflow in housekeeping operations, leading to enhanced service delivery.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Northampton Co High School West
Gaston, NCSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Human resources
- Finance management
- Materials transport
Timeline
Transportation Service Owner & Operator
Self-employeed
02.2025 - Current
Transportation Driver
Chozen 1 Interprise LLC Transportation Company
01.2023 - 03.2024
House Keeper
Halifax Regional Medical Center
06.2019 - 12.2022
High School Diploma -
Northampton Co High School West