Ripley Robert

Wilmington

Summary

Dynamic Service Technician with a proven track record at Audi Cape Fear, excelling in troubleshooting and customer service. Enhanced equipment reliability through preventive maintenance and streamlined service processes, achieving increased customer satisfaction. Skilled in documentation and reporting, with a strong attention to detail and a commitment to safety and quality in automotive repair. all tho i no longer looking to work in the automotive industry i feel my skills are transferable to all kinds of work. I am always willing to learn i work great with others and i am always striving to be better at what i do!!.

Overview

years of professional experience

Work History

Service Technician

Audi Cape Fear

07.2022 - 11.2023

Performed routine maintenance checks, enhancing equipment reliability and lifespan.
Assisted in training new technicians on standard operating procedures and safety protocols.
Collaborated with team to streamline service processes, improving response times for customer requests.
Implemented preventive maintenance schedules, reducing downtime and extending equipment usability.
Adhered to safety protocols and policies to reduce workplace hazards.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Diagnosed mechanical issues using specialized tools and equipment, providing effective solutions in a timely manner.
Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
Diagnosed difficult-to-identify issues using advanced diagnostic equipment and innovative troubleshooting techniques.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Performed emissions tests according to standard procedures.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

Technician

Audi North Orlando

08.2019 - 12.2021

Diagnosed and repaired equipment malfunctions to ensure optimal performance.
Documented service records accurately, ensuring compliance with company standards and regulatory requirements.
Utilized diagnostic tools and software to identify issues efficiently and develop effective solutions.
Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Education

Associate of Science - Business Management

Seminole State College of Florida

Sanford, FL

08-2027

High School Diploma -

University High School

Orange City, FL

06-2019

Skills

Attention to detail
Customer service
Valid Driver's license
Punctual and reliable
Troubleshooting skills
Flexible and adaptable

Problem and issue resolution
Documentation and reporting
Equipment troubleshooting
Professional and courteous
Awesome Customer relationship management
Document management

Languages

English

Native or Bilingual

Spanish

Limited Working

Arabic