Riky Avila Salinas
Winston-Salem
Summary
Dynamic and results-driven professional with proven expertise in route planning and logistics from my tenure at FedEx. Recognized for exceptional customer service and problem-solving skills, I consistently optimized delivery routes, enhancing efficiency and customer satisfaction. Adept at heavy lifting and maintaining organized workspaces, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unloader/Loader (Temporary)
Hanamint Corporation
Greensboro
07.2025 - 07.2025
- Unloaded and sorted incoming shipments, ensuring accurate inventory counts.
- Collaborated with team members to maintain an organized warehouse layout, optimizing workflow efficiency.
- Adhered to safety protocols to maintain a clean and safe work environment.
- Identified process optimization opportunities through continuous evaluation of workflows.
- Inspected product labels for accuracy during unloading, demonstrating strong attention to detail.
Delivery Driver
FedEx
Whitsett
01.2024 - 05.2025
- Efficiently deliver packages, ensuring timely and accurate service
- Optimize daily routes for improved delivery speed and reliability
- Coordinate with dispatch and customers to maintain clear communication
- Successfully manage time to complete scheduled tasks efficiently
- Executed precise package deliveries, achieving on-time performance and enhancing customer trust and satisfaction.
- Fostered positive relationships with customers through effective communication, ensuring a seamless delivery experience.
Returns Processor
Inmar Intelligence
Winston-Salem
11.2022 - 08.2023
- Inspected and processed returned merchandise from retailers
- Scanned and sorted items according to product condition and guidelines
- Maintained accuracy while meeting daily production goals
- Handled sensitive and high-volume returns in a warehouse setting
- Operated barcode scanners and used internal inventory systems
Seasonal Warehouse Associate
Dyehard Fan Supply
Rural Hall
08.2022 - 11.2022
- Accurately picked and packed customer orders according to specifications, minimizing errors
- Utilized handheld scanners or computer systems for tracking inventory movement accurately
- Demonstrated strong attention to detail when inspecting incoming products for quality control purposes
- Effectively communicated with supervisors regarding any issues or concerns related to warehouse operations
- Assisted in conducting regular inventory counts to reconcile stock levels and identify discrepancies
- Maintained a clean and organized work area, promoting safety and efficiency
Wal-Mart Associate/Stocker
Walmart
Winston-Salem
10.2020 - 03.2022
- Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies
- Resolved customer complaints or concerns regarding merchandise availability or pricing discrepancies in a professional manner
- Utilized knowledge of product features and benefits to make personalized recommendations to customers
- Collaborated with team members to achieve daily stocking goals, prioritizing tasks based on urgency and demand
- Assisted customers with loading heavy or bulky items into their vehicles, providing excellent service and ensuring customer satisfaction
- Maintained a neat and organized stockroom layout, implementing efficient storage systems to facilitate easy access to products
- Supported loss prevention efforts by promptly reporting any suspicious activities or potential theft incidents observed while on duty
- Assisted in periodic physical inventories by participating in counting activities and providing accurate documentation of findings
- Trained new employees on proper stocking techniques, safety protocols, and company policies to promote consistency across shifts
- Maintained cleanliness of work area, including backroom storage areas, ensuring a safe working environment for all staff members
- Assisted in the setup of promotional displays or seasonal merchandising initiatives to attract customers' attention and drive sales
- Efficiently restocked shelves and organized merchandise to ensure a visually appealing and customer-friendly shopping environment
Sales Associate/Lead Sales Associate
Dollar General
Winston-Salem
07.2018 - 12.2019
- Implemented visual merchandising strategies to create visually appealing displays that attracted customers' attention and increased product visibility
- Provided personalized recommendations based on customers' needs, preferences, and budget constraints to maximize upselling opportunities
- Utilized point-of-sale (POS) systems proficiently to process transactions accurately and efficiently
- Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction
- Maintained accurate inventory records, conducted regular stock checks, and coordinated replenishment orders to prevent out-of-stock situations
- Collaborated with cross-functional teams to execute promotional events and marketing campaigns, driving foot traffic and boosting sales
- Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and customer satisfaction
- Supervised a team of XX retail sales associates, providing guidance and support to ensure exceptional customer service
Education
Some College (No Degree) -
Forsyth Technical Community College
Skills
- Route planning and logistics
- Communication skills
- Physical endurance
- Sales proficiency
- Problem solving
- Time management
- Customer service excellence
- Organizational skills
- Cash handling expertise
- Heavy lifting capabilities
Certification
Driver's License
Languages
Spanish
Native/ Bilingual
Timeline
Unloader/Loader (Temporary)
Hanamint Corporation
07.2025 - 07.2025
Delivery Driver
FedEx
01.2024 - 05.2025
Returns Processor
Inmar Intelligence
11.2022 - 08.2023
Seasonal Warehouse Associate
Dyehard Fan Supply
08.2022 - 11.2022
Wal-Mart Associate/Stocker
Walmart
10.2020 - 03.2022
Sales Associate/Lead Sales Associate
Dollar General
07.2018 - 12.2019
Some College (No Degree) -
Forsyth Technical Community College
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