Ricky Polk
Wadesboro
Summary
Entry-level IT Support Technician with hands-on technical training and real-world troubleshooting experience through independent audio engineering and manufacturing operations. Skilled in Windows systems, basic networking, hardware configuration, and client support. Strong problem-solving abilities with experience diagnosing equipment issues and maintaining structured technical environments. Seeking an entry-level Help Desk or IT Support position to apply and expand technical expertise.
Overview
16
16
years of professional experience
Work History
Production Equipment Operator / Technical Support
Medical Specialties
Wadesboro, NC
11.2023 - 01.2024
- Used Big Sewing Machines: Worked with large sewing machines in a factory to make things.
- Fixed Small Problems: Found and fixed small issues with the machines to keep them running.
- Checked Machines Regularly: Made sure the machines were working well by checking them often.
- Followed Instructions Carefully: Followed specific steps and rules to make sure everything was done right.
- Told the Boss About Issues: Wrote down any problems and told the boss what was happening.
- Paid Close Attention: Made sure everything was done correctly and followed the rules.
- Worked with My Team: Worked together with others to make sure everything was done smoothly and quickly.
- Assisted in troubleshooting and basic maintenance of production equipment
- Performed calibration and adjustment of machinery settings
Production Associate/Operation Support
Tyson Foods
Monroe NC
04.2024 - 02.2026
- Kept Things Running Smoothly: Made sure everything worked well in a busy place with lots of rules to follow.
- Followed Safety Rules: Always did things safely and checked that everything was done the right way.
- Spotted Problems Early: Noticed and told the boss about any issues to keep everything running smoothly.
- Worked Well with Others: Helped my team and worked together to get things done.
- Handled Change Easily: Quickly adjusted when things changed or needed to be done fast.
Audio Engineer / Technical Support (Independent)
Audio Engineer (Freelance)
Wadesboro, NC
08.2010 - Current
- Configured and maintained audio hardware and software systems
- Troubleshot signal flow, connectivity, and equipment performance issues
- Installed and optimized digital audio workstation (DAW) software
- Managed file storage, backups, and system organization
- Assisted clients with technical setup and problem resolution
- Maintained system performance through updates and configuration adjustments
- Worked with microphones, interfaces, mixers, and computer-based production systems
Education
Certification For IT Support Technician - Information Technology
Open Classrooms
Paris, France01-2026
High School Diploma -
Anson High School
Wadesboro, NC06-2012
Skills
- Windows 10/11 Installation & Troubleshooting
- Basic Networking (TCP/IP, DNS, DHCP)
- Active Directory (User & Group Management – basic)
- Microsoft 365 / Office Applications
- Hardware Installation & System Configuration
- Driver Installation & Troubleshooting
- Remote Support Fundamentals
- Virtual Machines (VirtualBox / VMware – if applicable)
- File Management & System Backup Practices
- Audio Software: Pro Tools / FL Studio / Ableton (if applicable)
- Highly Dependable
- Communication
- Willingness To Learn
Timeline
Production Associate/Operation Support
Tyson Foods
04.2024 - 02.2026
Production Equipment Operator / Technical Support
Medical Specialties
11.2023 - 01.2024
Audio Engineer / Technical Support (Independent)
Audio Engineer (Freelance)
08.2010 - Current
Certification For IT Support Technician - Information Technology
Open Classrooms
High School Diploma -
Anson High School