Rickey Bailey
Black Mountain
Summary
Dynamic small business owner with a proven track record at Ricks Auto Parts Inc, excelling in operations management and customer service. Expert in inventory optimization and financial planning, fostering strong vendor relations and enhancing service quality. Committed to building lasting customer relationships and driving business growth through effective decision-making and employee engagement while serving on French Broad Electric Membership Nominating Board and a Elder in my church.
Overview
27
27
years of professional experience
Work History
Small Business Owner
Ricks Auto Parts Inc
11.1998 - Current
- Managed daily operations, ensuring seamless workflow and customer satisfaction.
- Developed and implemented inventory management systems to optimize stock levels.
- Oversaw financial planning, budgeting, and expense tracking for profitability.
- Trained and mentored staff on customer service protocols and product knowledge.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Owner/Operator
Ricks Auto Parts Towing
07.2012 - 08.2023
- Managed daily operations for towing services, ensuring timely response to customer requests.
- Oversaw maintenance and repair of towing vehicles, enhancing reliability and service quality.
- Developed and implemented safety protocols, reducing incidents during service operations.
- Established relationships with local businesses, expanding customer base and service offerings.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
North Buncombe High School
Weaverville, NC06-1977
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Hire and trained employees
- Sales oversight
- Customer service
- Decision-making
- Relationship building
- Scheduling
- Employee relations
Timeline
Owner/Operator
Ricks Auto Parts Towing
07.2012 - 08.2023
Small Business Owner
Ricks Auto Parts Inc
11.1998 - Current
High School Diploma -
North Buncombe High School