Richard Gentry
Durham
Summary
Results-driven Shoe Department Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and sales strategy development. Excel in communication, team leadership, and problem-solving, ensuring seamless operations and positive customer experiences.
Overview
11
11
years of professional experience
Work History
Shoe Department Manager
Nordstrom
Durham
11.2024 - Current
- Monitored employee attendance records and took corrective action when needed.
- Monitored inventory levels and directed reorder requests as needed to maintain adequate stock levels at all times.
- Developed and managed a comprehensive shoe inventory system to ensure accurate product counts.
- Managed ordering process for new shoe styles from vendors and tracked shipments to ensure timely delivery.
- Oversaw daily operations including opening, closing duties, cash handling, returns, exchanges, restocking shelves.
- Assisted customers in selecting the best shoes for their needs by providing helpful advice and recommendations.
- Trained staff on proper use of point-of-sale systems and store policies regarding payment processing methods.
- Created detailed reports on weekly sales figures and presented them to store management.
- Conducted regular meetings with department staff to discuss sales goals, customer service issues, and operational procedures.
- Analyzed sales data trends to identify opportunities for growth or areas of improvement in the department.
- Collaborated with other departments such as marketing or visual merchandising to coordinate promotions or special events within the shoe department.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
Apparel Department Manager
Nordstrom
Durham
04.2019 - 11.2022
- Monitored stock levels and placed orders for new merchandise as needed.
- Ensured compliance with safety regulations throughout the store environment.
- Developed plans for pricing merchandise competitively while maximizing profits.
- Assisted customers with returns or exchanges of clothing items when necessary.
- Maintained accurate records of inventory transactions using computer systems.
- Created displays that showcased products effectively while optimizing available space.
- Prepared monthly reports on performance metrics such as sales goals and customer satisfaction scores.
- Trained, supervised, evaluated and motivated a team of sales associates.
- Scheduled shifts for employees according to business requirements.
- Conducted regular staff meetings to discuss progress towards goals, changes in policies or procedures.
- Delegated work to staff, setting priorities and goals.
Retail Salesperson
Nordstrom Rack
Durham
08.2014 - 03.2017
- Assisted in creating attractive window displays that would draw customers into the store.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Collaborated with other employees to maintain an effective workflow throughout the store.
- Performed daily opening and closing duties such as counting money in drawers or reconciling receipts with sales.
- Processed refunds and exchanges promptly and politely.
- Inspected returned items for damage before restocking them on shelves.
Education
High School Diploma -
Forestville Military Academy
Forestville MD06-2007
Skills
- Inventory management
- Sales forecasting
- Point-of-sale systems
- Employee training
- Customer service
- Team building
- Cash handling
- Store operations
- Stock replenishment
- Employee scheduling
- Relationship building
Timeline
Shoe Department Manager
Nordstrom
11.2024 - Current
Apparel Department Manager
Nordstrom
04.2019 - 11.2022
Retail Salesperson
Nordstrom Rack
08.2014 - 03.2017
High School Diploma -
Forestville Military Academy