Summary

Work History

Education

Skills

Selected Achievements

Timeline

RICK FRANKLIN

Charlotte

Summary

Customer-focused Administrative Logistics Specialist with 5+ years of experience supporting high-volume procurement operations, resolving escalated issues, and delivering education-based service in remote environments. Proficient in SAP, PeopleSoft, SharePoint, and modern CRM tools. Quick to adapt to emerging technologies with a self-directed study of blockchain, Web3, and self-custody principles. Skilled in guiding customers, managing case resolutions, and aligning workflows with operational goals in fast-moving, fintech-driven organizations like Coinbase.

Work History

Procurement Support Analyst

Infojini / Millipore Sigma

Saint Louis

Managed purchase order life cycles in SAP, tracked deliveries, and issued corrective action on supply errors.
Led remote collaboration with procurement stakeholders to resolve vendor misalignments and delivery holds.
Authored user support guides for SAP navigation and shared internal updates on SLA deviations and status resolutions.

Logistics Coordinator

Assurance Logistics

Saint Louis

Delivered real-time updates and remote guidance to drivers and brokers on fulfillment expectations.
Built centralized log systems for SLA compliance and route accuracy, reducing misroutes by 30%.
Standardized shipping response templates and educational breakdowns for onboarding new vendor partners.

QA Systems Associate

OctaPharma Plasma

Saint Louis

Analyzed deviations, documented compliance issues, and presented quarterly audit updates to QA leadership.
Partnered in license renewals, change control reviews, and documentation transfers to electronic storage.
Delivered team briefings on QA process updates and created SOP refreshers for audit prep sessions.

Inventory & Logistics Analyst

BioMerieux

Saint Louis

Oversaw inbound inventory accuracy and flagged discrepancies for reconciliation in SAP and Excel systems.
Generated inventory forecast reports and collaborated with cross-functional teams to improve usage metrics.
Supported contract updates, data tracking, and system transitions during vendor tech onboarding cycles.

Education

Customer Experience & CRM Strategy

04.2025

Blockchain Fundamentals

Coinbase Academy

01.2024

High School Diploma -

St. Louis, MO

Skills

Customer Education & CRM Tools
Blockchain
Web3
Self-Custody Knowledge
SLA Monitoring
Escalation Handling
Purchase Order Management
SAP
PeopleSoft
Remote Collaboration

Cross-Functional Support
Technical Adaptability
System Onboarding
Fulfillment Tracking
Vendor Resolution
Coinbase Product Familiarity
Cold Wallets
ROI/Staking
Coinbase Wallet

Selected Achievements

Reduced vendor issue resolution time by 28% using proactive CRM workflows and tailored customer education strategies.
Delivered virtual guidance to 150+ users on shipment tracking, PO status checks, and self-service platform features.
Supported onboarding of new remote support systems, adapting to 4 logistics platforms in under 90 days.
Completed blockchain learning path covering cold wallets, staking rewards, asset custody, and Coinbase Wallet basics.
Created internal playbooks for team education and FAQ reference for vendor troubleshooting workflows.

RICK FRANKLIN

Summary

Work History

Procurement Support Analyst

Logistics Coordinator

QA Systems Associate

Inventory & Logistics Analyst

Education

Customer Experience & CRM Strategy

Blockchain Fundamentals

High School Diploma -

Skills

Selected Achievements

Timeline

Procurement Support Analyst

Logistics Coordinator

QA Systems Associate

Inventory & Logistics Analyst

Customer Experience & CRM Strategy

Blockchain Fundamentals

High School Diploma -

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