Richelle Wheatcroft
Salisbury
Summary
Professional with 20 years of experience in customer service, specializing in multitasking and problem-solving. Demonstrated expertise in administrative support and remote work, with 2 years of successful remote experience. Proven track record of managing detailed tasks efficiently and effectively.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
PMB Construction
Rockwell
09.2023 - Current
- Provided daily administrative support to office management, ensuring smooth operational workflows.
- Processed payments and payroll accurately, maintaining financial records with attention to detail.
- Managed email correspondence and created invoices, facilitating clear communication and timely billing.
- Utilized Microsoft Office Suites and Quickbooks to enhance administrative and financial task efficiency.
Licensed Health Insurance Agent
Trusted Healthcare Group
Remote
09.2022 - 09.2023
- Provided plan information and explained benefits to potential and returning Medicare clients, ensuring clear understanding of options.
- Completed client enrollments accurately, supporting smooth processing and record keeping.
- Assisted clients with issues and questions, demonstrating strong problem-solving and communication skills.
Server
Rib City
North Fort Myers
10.2021 - 09.2022
- Delivered customer service and sales support with exceptional communication skills.
- Handled client inquiries and transactions, ensuring accuracy and attention to detail.
- Maintained organized records of sales and customer interactions, supporting data management and documentation processes.
Remote Vaccine Support Specialist
MCI Telecommunications
Remote
02.2021 - 10.2021
- Scheduled vaccine appointments efficiently, ensuring prompt coordination of patient visits.
- Assisted callers by addressing questions and concerns, showcasing strong communication skills.
- Resolved scheduling conflicts and facilitated effective solutions.
Driver
Uber And Lyft
North Fort Myers
07.2017 - 02.2020
- Optimized routes using GPS navigation, enhancing travel efficiency.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Balanced multiple tasks effectively through strong time management skills.
Education
Associate of Applied Science - Health Information Technology
National College
Youngstown, OH04-2012
Skills
- Payroll administration
- Invoice creation
- Document management
- Customer relationship management
- Records management
- Medical billing
- Insurance processing
- Microsoft Office
- Microsoft Excel
- Quickbooks
- Data entry accuracy
- Typing proficiency
- Problem solving
- Time management
- Organizational skills
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
- Strong interpersonal skills
- Resourceful
- Strong problem solver
- Strong interpersonal skills
- Customer and client relations
Timeline
Administrative Assistant
PMB Construction
09.2023 - Current
Licensed Health Insurance Agent
Trusted Healthcare Group
09.2022 - 09.2023
Server
Rib City
10.2021 - 09.2022
Remote Vaccine Support Specialist
MCI Telecommunications
02.2021 - 10.2021
Driver
Uber And Lyft
07.2017 - 02.2020
Associate of Applied Science - Health Information Technology
National College