Richard Moncada
Greensboro
Summary
Experienced technician specializing in security systems integration, project management, and network optimization. Proven ability to enhance system performance and deliver projects on time, ensuring seamless multi-system operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technician Level 4
I-tech Security and Network Solutions
Clemmons, NC
12.2025 - Current
- Manage installation and configuration of security systems and network devices.
- Conducted routine maintenance checks on security equipment to ensure optimal performance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Optimized network performance, conducting regular updates and patches to software systems.
- Tested systems, noting issues and completing preventive maintenance.
Field Engineer
Mobile Communications America
Charlotte, NC
07.2021 - 12.2025
- Installed and configured communication systems for client projects.
- Conducted site surveys to assess communication infrastructure needs.
- Collaborated with project managers to ensure timely completion of installations.
- Developed documentation for system configurations and best practices.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Identified major issues that could arise and provided solutions for these problems.
- Managed team in troubleshooting efforts that alleviated errors.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Assisted in the design of new systems, contributing to the overall success of engineering projects.
- Improved client satisfaction, providing expert advice on optimizing system performance and longevity.
- Achieved high-quality standards in equipment installation, rigorously adhering to industry best practices and safety regulations.
Level 3 Advanced Technician Specialist
Amplified Electronic Design
Greensboro, NC
05.2019 - 11.2020
- Diagnosed and resolved complex electronic issues using advanced testing equipment.
- Led troubleshooting sessions to enhance team efficiency and reduce downtime.
- Developed and implemented maintenance procedures to ensure system reliability.
- Trained junior technicians on best practices for equipment repair and safety protocols.
- Served as a valuable resource for colleagues by providing technical guidance, troubleshooting advice, and sharing industry knowledge.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining exceptional attention to detail.
- Configured systems according to prescribed software and hardware frameworks.
Foreman Technician
Technical Security Integration
Oxnard, CA
08.2016 - 07.2019
- Supervised installation of enterprise level security systems, ensuring compliance with Casino industry standards and regulations.
- Coordinated crew to optimize workflow and enhance project completion rates.
- Trained new technicians on industry operations and technical best practices.
- Managed project inventory and equipment to minimize downtime.
- Conducted regular site walks to identify potential safety issues and implement corrective measures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Led troubleshooting efforts for system malfunctions, improving response time and service reliability.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
Security Systems Administrator
Hialeah Park Casino
Hialeah, FL
12.2012 - 08.2016
- Implemented and maintained security systems, ensuring optimal operation across casino facilities.
- Managed monitor points, surveillance feeds, and security alerts to identify potential threats or breaches.
- Conducted regular audits of access control, panics, emergency, and security protocols, enhancing overall safety measures.
- Collaborated with IT team to integrate third party security technologies into existing infrastructure.
- Led initiatives to upgrade casino surveillance hardware, improving image clarity and coverage area.
- Managed vendor relationships for maintenance and support of security equipment and software systems.
- Developed comprehensive documentation on system configurations, design changes, policies, and procedures for easy reference by colleagues or auditors and the Department of Business and Professional Regulation (DBPR) & The Division of Pari-Mutuel Wagering.
- Safeguarded sensitive data through implementation of encryption technologies and secure storage solutions.
- Reduced vulnerabilities by conducting regular system audits and updates.
- Provided 24/7 on-call end-user support, troubleshooting and resolving security-related issues in a timely manner.
- Performed project evaluations to ensure compliance, regulations, and network expansions.
- Created frameworks by designing and developing technical solutions to common problems, and sustained network reliability.
Education
Associate of Science - Electronic Engineering
ATI Technical Institute
Miami, FL 03-2002
Skills
- Customer service, Relationship building
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting, Installation, Maintenance, & Repairs
- Documentation and reporting
- Workload management
- OSHA compliance
- System diagnostics, System Installation
- Complex Repairs
- Application integration
- Security protocols
- Network protocols
- Integration testing
- Web services
- Performance tuning
- Project management
- Enterprise architecture
- System design
- TCP/IP protocol
- Communication and team collaboration
- System and network security
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Critical thinking, Decision-making
- Self motivation, Analytical thinker
- Technical support and assistance
- Adaptability
- Computer programming
- Network architecture
- Application administration
Accomplishments
Security Systems Integrator with high level experience in access control, CCTV, intrusion detection, and network-based security solutions. Skilled in system commissioning, troubleshooting, API integrations, IP networking, cloud, and enterprise security platforms. Proven ability to resolve complex technical issues, coordinate with IT departments, and deliver reliable security solutions in fast-paced environments.
Certification
- NC Licensed Alarm Technician
- Access Control; ACM, ALTA OPEN, AMAG, LENEL, DMP, BOSCH, SALTO, PDK, SOFTWARE HOUSE, KERI, OPENPATH, OPEN OPTIONS, BRIVO, RS2, LATCH, ALL CLOUD SERVICES
- CCTV; AVIGILON, ALTA, EXACQVISION, GENETEC, MILESTONE, EAGLE EYE, OPEN EYE, VERKADA, AVA, ALL CLOUD SERVICES
- ESA CERTIFIED ALARM TECHNICIAN LEVELS 1 & 2
- NETWORK; WORKING ON CCNA & NET+
- MICROSOFT: WORKING ON AZ-900
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technician Level 4
I-tech Security and Network Solutions
12.2025 - Current
Field Engineer
Mobile Communications America
07.2021 - 12.2025
Level 3 Advanced Technician Specialist
Amplified Electronic Design
05.2019 - 11.2020
Foreman Technician
Technical Security Integration
08.2016 - 07.2019
Security Systems Administrator
Hialeah Park Casino
12.2012 - 08.2016
Associate of Science - Electronic Engineering
ATI Technical Institute