Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Richard Whitman

Clemmons

Summary

Lead Trust Officer with 10+ years of experience in the financial service industry. Skilled in interpreting complex financial planning documents, which includes irrevocable trusts, revocable trusts, and last will & testaments. Communicates with internal partners and clients professionally, taking into consideration different point of views and objectives, while also understanding the sensitive nature of personal financial situations and needs of the clients. Provides seamless service to clients and internal partners in order to provide superior customer service and teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trust Officer

Advocacy Trust, LLC
05.2023 - Current

- Serve in a fiduciary capacity of Trust Officer for a book of accounts consisting of irrevocable special needs trusts, irrevocable settlement protection trusts, revocable trusts and investment management accounts.

- Meet and correspond with clients, facilitating and evaluating their needs and requests with internal partners.

- Review financial information provided by trust beneficiaries to determine their financial dependence from the trust account, while also considering any public benefits they may be receiving.

- Communicate with clients the tax implications of being a beneficiary of a trust account, and recommending accountants to assist them with their personal taxes.

- Work with settlement planners at Forge Consulting, LLC to open new trust and investment management accounts during the settlement process.

- Engage outside care managers and specialty services as needed.

- Manage real estate inspections, appraisals, repairs, and modifications as needed for trust owned homes.

- Review homeowner's insurance coverage and file real estate insurance claims as needed.

- Perform annual account reviews to ensure that the trust account is in good order and that policies and procedures are being adhered.

- Facilitate age attainments, unitrust calculations, and trust terminations as needed.

- Engage outside attorneys as needed.

- Set-up and periodically analyze any annuities held by the trust. This would includes Structured Settlement Annuities, Fixed Income Annuities, and Single Premium Immediate Annuities.

- Review the trust to see if the client would benefit from the trust owning a 529 plan or medicare set-aside account.

Lead Trust Officer

Wells Fargo Family Office
07.2022 - 05.2023


- Serve in a fiduciary capacity as a Trust Officer for a book of accounts consisting of irrevocable trusts, revocable trusts, and investment management accounts

- Communicate with clients regarding request fulfillment, servicing, and remediation, as dictated by Wells Fargo’s policies and procedures

- Analyze and assess the provisions of the trust document, while acting in a fiduciary capacity in approving or denying requests from trust beneficiaries

- Work with co-trustees, attorneys, accountants, trust protectors, and outside investment managers as needed when administering trust or investment accounts

- Explain and document the tax implications of various trust activities to internal partners and clients

- Serve as a voting member on the national Wells Fargo Family Office Personal Trust Committee, reviewing complex discretionary requests, loans, and decanting on a monthly basis for Wells Fargo Family Office accounts

- Review and add closely held businesses, alternative assets, and loans as a holding of trust or investment management accounts

- Perform administrative reviews on trust and investment management accounts

- Adhere to document provisions, state statutes, governmental regulations, and internal policies when administering all accounts

- Process discretionary requests, gifts, security transfers, and money movements

- Open and close irrevocable trusts, revocable trusts, and investment management accounts

- Handle age attainments, partial terminations, power to adjusts and unitrust calculations

- Serve as a point of contact and subject matter expert on fiduciary products for internal partners

- Provide guidance and training to other trust officers on the team when needed

- Inform team members of updates and changes to internal policies and procedures

Senior Trust Officer

Wells Fargo Family Office
03.2019 - 07.2022

Trust Officer

Wells Fargo Wealth Management
08.2013 - 02.2019

Education

MBA -

University of North Carolina At Pembroke
12.2024

Bachelor's - Trust And Wealth Management

Campbell University
05.2013

Skills

  • Complex Problem-Solving
  • Customer Inquiries
  • Client Correspondence
  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Developing Trust
  • Wealth Management
  • Microsoft Excel

Certification

Certified Trust and Financial Advisor (CTFA)

ID: ICB3133101

2016 - Present


Accredited Trust and Financial Advisor (ATFA)

2023 - Present

Timeline

Trust Officer

Advocacy Trust, LLC
05.2023 - Current

Lead Trust Officer

Wells Fargo Family Office
07.2022 - 05.2023

Senior Trust Officer

Wells Fargo Family Office
03.2019 - 07.2022

Trust Officer

Wells Fargo Wealth Management
08.2013 - 02.2019

MBA -

University of North Carolina At Pembroke

Bachelor's - Trust And Wealth Management

Campbell University

Certified Trust and Financial Advisor (CTFA)

ID: ICB3133101

2016 - Present


Accredited Trust and Financial Advisor (ATFA)

2023 - Present

Richard Whitman