Richard Lail
Lincolnton
Summary
Professional with a proven track record at R.E. Michel Company, enhancing customer satisfaction and fostering robust client relationships. Skilled in sales operations and proficient in MS Office, I've significantly contributed to revenue growth and strategic alignment with corporate goals. My knowledge of your product from water heaters, thermostats, heaters, gas cylinders, fireboxes, gas logs and propane equipment would be an exceptional fit for Ace Hardware.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
R.E. Michel Company
06.2006 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
No Degree - Advertising And Graphic Designs
CVCC
Hickory, NCSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Expense reports
- Proficient in MS office
Certification
Tracpipe installation- 2023
President's Club 2021
Exclusive club of members that went well above sales goals in multiple categories for the year.
Timeline
Branch Manager
R.E. Michel Company
06.2006 - Current
Tracpipe installation- 2023
No Degree - Advertising And Graphic Designs
CVCC
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