Richard Collmar

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
• Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
• Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.

• Exceeded company targets by delivering high-quality installations ahead of deadlines.
• Implemented rigorous quality control measures, significantly reducing installation errors.
• Mentored junior installers, promoting skill development in a supportive environment.
• Established strong client relationships through effective communication and professionalism during installations.
• Completed installations of comprehensive systems at new residential and commercial sites.
• Participated in industry training programs to stay current with technologies and best practices.
• Enhanced customer satisfaction by ensuring efficient and accurate system installations.
• Reduced installation errors, implementing thorough quality control measures.
• Improved customer satisfaction by providing efficient and accurate installations.