Richard Carter
Raleigh
Summary
An efficient and highly motivated Parts professional with extensive knowledge of parts, inventory management, and vehicle maintenance. Proven ability to streamline processes, reduce costs, and increase efficiency. Proficient at providing exemplary customer service while troubleshooting and resolving service issues.
Overview
11
11
years of professional experience
Work History
Field Service Parts Advisor IV
Rivian
12.2024 - Current
- Oversee the parts department and execute multifaceted roles in a fast-paced environment.
- Manage inventory levels and collaborate with the Regional Parts and Service teams on department health.
- Enforce EHS & S and hazmat safety and process internal procedures.
- Implement and understand KPIs and performance metrics.
- Serve as the primary point of contact for service technicians and other internal teams, assisting with parts inquiries and ensuring a seamless service experience.
- Accurately manage parts inventory by receiving, binning, and organizing parts, identifying and resolving discrepancies like damages or shortages.
- Use various systems to identify and order the correct parts for repairs.
- Maintain the parts department's organization and efficiency by following specific processes.
Parts Manager
EchoPark Automotive
10.2023 - 07.2024
- Managed the parts department, overseeing all aspects of ordering, inventory management, and using data to reduce overall production costs.
- Implemented processes to maintain company parts cost averages and usage.
- Maintained comprehensive knowledge of OEM parts for various manufacturers.
- Processed purchase orders, invoices, returns, and end-of-month closing procedures.
- Sourced new suppliers and reconciled statements.
- Trained and supervised the departmental team and collaborated with service, technician, and sales departments.
Parts Specialist
Hendrick Buick GMC Cadillac
01.2021 - 10.2023
- Performed managerial duties, managed inventory, and oversaw CSI issues.
- Submitted invoices to accounting for approval.
- Worked with vendors to place new orders, handle shortages, and resolve defective parts issues.
- Fulfilled claims for defective parts and communicated on product failures.
- Completed sales and service documentation for accounting records and purchase order procedures.
Parts Specialist
Hendrick Chevrolet
02.2015 - 01.2019
- Processed orders and submitted GM warranty claims.
- Issued parts to technicians to complete customer repairs.
- Stocked shelves, built displays, and merchandised products.
- Performed shipping & receiving and fulfilled internet and eCommerce orders.
Parts Specialist
Rick Hendrick City Chevrolet
07.2017 - 05.2018
- Managed inventory and processed orders for retail, wholesale, and internal customers.
- Explored vendors outside the usual network to find parts not available from traditional sources.
- Updated the database of available parts and adjusted stock accordingly.
Education
Certificate of Technical Studies - Automotive Technology
Nascar Technical Institute
01.2008
Skills
- Inventory Management
- Leadership
- Data Analysis
- Performance Metrics
- Communication
- Organization
- Problem-solving
- Technical aptitude
- Partnership development
- Trend analysis
- Expense tracking
Timeline
Field Service Parts Advisor IV
Rivian
12.2024 - Current
Parts Manager
EchoPark Automotive
10.2023 - 07.2024
Parts Specialist
Hendrick Buick GMC Cadillac
01.2021 - 10.2023
Parts Specialist
Rick Hendrick City Chevrolet
07.2017 - 05.2018
Parts Specialist
Hendrick Chevrolet
02.2015 - 01.2019
Certificate of Technical Studies - Automotive Technology
Nascar Technical Institute