Summary
Overview
Work History
Education
Skills
Accomplishments
Built Homes
Timeline
Generic

Richard Branch

Waynesville,NC

Summary

Dynamic sales associate with a proven track record at Lowe's Home Improvement, excelling in customer service and relationship building. Achieved consistent sales targets through effective product recommendations and exceptional communication skills. Recognized for enhancing customer satisfaction and fostering team collaboration, contributing to a welcoming shopping environment. I would to say that in my early workplace history, I declared to have the utmost standards and the philosophy of making the customer my friend. These standards have been a necessary part of my life in all of my workplace experiences.

Overview

38
38
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
03.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Machine Operator and Plumbing Technician

Pressley Contracting and Excavation
08.2023 - 11.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.

Maintenence

Stonebridge Campgroujnd
05.2021 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Co-Owner and Operator

Branch Exterminating Company
06.1987 - 01.2021
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
  • Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
  • Played key role in process optimization project, resulting in more efficient production line layout.
  • Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
  • Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
  • Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
  • Enhanced team morale and productivity by organizing regular team-building activities.
  • Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
  • Contributed to product innovation by providing feedback on machine capabilities and limitations during design phase.
  • Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
  • Contributed to energy conservation efforts by optimizing machine operation schedules.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
  • Conducted comprehensive training for new operators, enhancing team skills and performance.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Reviewed production schedules and streamlined processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Education

No Degree - Pastoral Theology

Fruitland Baptist Bible College
01-2026

High School Diploma -

Kerr Vance Academy
700 Vance Academy Rd. Henderson NC
05-1987

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Professional demeanor
  • Cleaning techniques
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Display setup
  • Brand promotion
  • Persuasion techniques
  • Friendly and outgoing
  • Calm demeanor
  • Excellent communication skills
  • Positive and professional
  • Superb time management
  • Hospitality and accommodation

Accomplishments

I have built 3 of the homes I have lived in.

  • Design - Responsible for creative design for prominent [project].

Built Homes

The largest home that I built was about 3700 sg ft. We had 13 foot ceilings on the first floor with 2x10 stud walls and storm sheeted with 3/4 inch plywood. The exterior was modern themed brick. It was originally plans for a single story, but I redesigned it into a 2 story dwelling.

Timeline

Sales Associate

Lowes Home Improvment
03.2025 - Current

Machine Operator and Plumbing Technician

Pressley Contracting and Excavation
08.2023 - 11.2024

Maintenence

Stonebridge Campgroujnd
05.2021 - 07.2023

Co-Owner and Operator

Branch Exterminating Company
06.1987 - 01.2021

No Degree - Pastoral Theology

Fruitland Baptist Bible College

High School Diploma -

Kerr Vance Academy

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Richard Branch