Richard Blalock
Kannapolis
Summary
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Manager
Hendrick Automotive Group
02.2015 - Current
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Supervisor
AMC Theatres
04.2008 - 12.2016
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Customer-focused service solutions
- Process optimization for efficiency
- General administrative support experience
- Effective communication skills
- Driven and enthusiastic
- Strong attention to detail
- Critical decision-making skills
- Analytical problem-solving skills
- Adaptability in diverse work environments
- Responsive to changing circumstances
- Empathetic leadership
- Ability to prioritize tasks under pressure
- Experienced in Outlook, Excel, Word, and PowerPoint
- Research methodologies
- Develop and sustain professional relationships across all organizational levels
- Knowledge of business law and regulations
Certification
- Principles of Finance. Issued February 2025. Sophia Learning
- Financial Accounting. Issued January 2025. Sophia Learning
Timeline
Parts Manager
Hendrick Automotive Group
02.2015 - Current
Supervisor
AMC Theatres
04.2008 - 12.2016
BBA - Human Resources Management
Southern New Hampshire University
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