Riccardo G. Pradieu
Wake Forest
Summary
Highly adaptable individual with analytical, communication, and teamwork skills. Proven ability to thrive in new environments. Committed to contributing to team success and continuously developing professional skills. Maintains a positive attitude and displays a strong commitment to continuous learning and personal growth.
Overview
4
4
years of professional experience
Work History
CPQ Analyst
Hyster-Yale Materials Handling Inc.
08.2024 - Current
- Collaborate with business stakeholders to gather, analyze, and document requirements, supporting the development of effective solutions for system changes.
- Assist in the design, configuration, and support of Oracle CPQ solutions to enhance the configure-price-quote process and streamline business operations.
- Contribute to development projects aimed at improving technical infrastructure and business processes under the guidance of senior team members.
- Support project coordination across global teams, ensuring timely and efficient delivery of tasks in alignment with organizational objectives.
- Provide assistance in validating solutions, conducting compliance reviews, and adhering to regulatory requirements to ensure successful project outcomes.
Operations Associate/ Customer Service
Southern Shine
05.2022 - 05.2024
- Led meetings and created schedules to delegate tasks and ensure clear responsibilities, enhancing crew productivity
- Communicate and schedule customers via phone or email
- Managed inventory and logistics, optimizing efficiency for timely project completions
- Provided exemplary customer service, resolving inquiries and promoting service offerings
- Conducted training sessions, ensuring new hires were proficient in operational procedures
- Created presentations to assist in achieving business goals
- Implemented strategies that increased residential service efficiency by 50%
Seasonal Sales Associate
Lowe’s Home Improvement
05.2021 - 08.2021
- Delivered exceptional customer support by leveraging comprehensive product knowledge and adeptly adapting services to meet individual needs while maintaining open and positive communication
- Facilitated effective communication with over 30 customers, proficiently assisting them in locating specific materials within the lumber department
- Methodically reviewed opening and closing checklists to meticulously ensure the availability of store items, contributing to seamless operations
- Attained certification in the operation of forklift and reach truck, demonstrating proficiency in handling heavy equipment safely and efficiently
Education
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University College of Business
Greenville, NC05.2024
Skills
- C#
- SQL
- HTML
- CSS
- PHP
- ASPNET Framework
- API integrations
- Web application development
- Microsoft SQL Server
- Database design
- Database management
- Microsoft Active Directory
- Windows operating systems
- Microsoft Office Suite
- Access
- Excel
- Pivot Tables
- VLOOKUPs
- Gathering business requirements
- Documenting business requirements
- Agile SCRUM
- Software Development Life Cycle (SDLC)
- JIRA
- Operational reports
- Analytical skills
- Business process evaluation
- Operational efficiency
Technicalcoursework
- Software Design and Development
- Database Management Systems
- Web Application Development for Business
- Information Systems Analysis and Design
- Information Systems Development and Implementation
Softwaretechnicalknowledgeskills
C#, SQL, HTML, CSS, PHP, ASP.NET Framework, Hands-on experience with Microsoft SQL Server, including database design and management., Familiar with Microsoft Active Directory and various Windows operating systems., Skilled in Microsoft Office Suite, particularly Access and Excel (including Pivot Tables and VLOOKUPs); adept at gathering and documenting business requirements., Knowledgeable in Agile SCRUM and Software Development Life Cycle (SDLC) methodologies; experience with JIRA for extracting, analyzing, and improving operational reports., Strong analytical skills in evaluating business processes and implementing enhancements to optimize operational efficiency.
Timeline
CPQ Analyst
Hyster-Yale Materials Handling Inc.
08.2024 - Current
Operations Associate/ Customer Service
Southern Shine
05.2022 - 05.2024
Seasonal Sales Associate
Lowe’s Home Improvement
05.2021 - 08.2021
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University College of Business
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