Ricaro Vega
Charlotte
Summary
Adept at enhancing dining experiences, I leveraged strong communication and POS system operations at Muraya to resolve issues promptly, boost customer satisfaction, and drive sales. My detail-oriented approach and exceptional customer service skills consistently elevated guest interactions, showcasing my ability to excel in fast-paced, fine dining environments.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Muraya
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Fine Dining Server
El Puro Cuban Restaunrannt
10.2022 - 08.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Bartender-server
Tequilas Tacos and Bar
05.2022 - 09.2022
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Restaurant Server
La Autentica Mexican Restaurant
04.2021 - 03.2022
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Colegio Universitario De Cartago
Cartago Costa Rica Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Timeline
Fine Dining Server
Muraya
09.2023 - Current
Fine Dining Server
El Puro Cuban Restaunrannt
10.2022 - 08.2023
Bartender-server
Tequilas Tacos and Bar
05.2022 - 09.2022
Restaurant Server
La Autentica Mexican Restaurant
04.2021 - 03.2022
Colegio Universitario De Cartago
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