Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ricardo J Marcelino Calderon

Arden

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Factory Hand

AvL Technologies
12.2016 - 04.2018
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Enhanced production efficiency by maintaining clean and organized work areas.
  • Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
  • Maintained clear communication channels with coworkers throughout shifts to ensure seamless handovers of responsibilities.
  • Boosted workplace safety by adhering to all factory guidelines and regulations consistently.
  • Safeguarded product quality standards using precise measurement tools for consistent accuracy during manufacturing tasks.

Sales Associate

Walmart
04.2014 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Deli Associate

Ingles Supermarket
05.2016 - 09.2016
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Factory Production Worker

Farmland Industries
04.2015 - 04.2016
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated [Number] machines proficiently and in compliance to safety standards.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Enhanced production efficiency by operating various machinery and equipment in a timely manner.

Clerical Worker

Ocean X
04.2014 - 08.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.

Sales Associate

Ocean X
01.2014 - 08.2014
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

T.C. Roberson High School
Arden, NC
06-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Flexible schedule
  • Verbal/written communication
  • Fluent bilingualism
  • [Language] translation
  • Call center experience
  • Retail store operations
  • Cleaning techniques
  • Fraud detection
  • Fitting room maintenance
  • Payment processing
  • Client service
  • Money handling

Additional Information

To who ever is reading this, I wan to thank you for taking the time to go trought this resume.


I will tell you a little about my self. Im 31 years old at the age of 23 i was diagnose with lupus and kidney failure.

its been almost 8 years since my last job but also im a friendly, optimistic person. I also have the skill to be Bilingual ( English and Spanish fluent)


I would love to have the opportunity to improve my self and once again feel useful.

Grow as a professional and grow as a person.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Factory Hand

AvL Technologies
12.2016 - 04.2018

Deli Associate

Ingles Supermarket
05.2016 - 09.2016

Factory Production Worker

Farmland Industries
04.2015 - 04.2016

Sales Associate

Walmart
04.2014 - 10.2016

Clerical Worker

Ocean X
04.2014 - 08.2014

Sales Associate

Ocean X
01.2014 - 08.2014

High School Diploma -

T.C. Roberson High School

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Ricardo J Marcelino Calderon