- 3d Printing
- Sim Racing
- Computer in General
- Gym
- Running
Ricardo Palacio
Collection Specialist
Cary
Summary
Experienced professional adept in collections, customer service, and data entry with exceptional problem-solving skills. Proficient in mediating customer inquiries and ensuring timely payment collection.
Overview
13
13
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Outbound Team Leader
Amazon
05.2024 - Current
- Coordinate shipping operations, ensuring on-time order processing and accuracy in a high-volume environment.
- Used multiple software systems to track, schedule, and confirm daily deliveries.
- Communicated with drivers, warehouse staff, and supervisors to resolve issues quickly and keep operations on schedule.
Collections Specialist
Revco Solution
06.2020 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers, established relationships, and negotiated solutions that met creditor and debtor needs, while also encouraging payment of delinquent accounts.
Technician
US Fitness Products
12.2018 - 06.2020
- Maintained quality assurance and customer satisfaction objectives.
- Provided doorstep and office delivery services for fitness equipment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Construction Supervisor
C&C Concrete Services
07.2017 - 12.2018
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Sales and Tech Support
Sitel Panama
09.2012 - 02.2014
- Assisted customers with technical troubleshooting for DIRECTV devices and service issues.
- Handled inbound calls to provide product information, process upgrades, and resolve billing inquiries.
- Met performance targets in sales, customer satisfaction, and issue resolution.
Education
Bachelor of Science - Naval Navigation
International Maritime University of Panama
Panama 02.2011 - Current
High School Diploma -
Colegio La Salle De Margarita
Panama 01.2004 - 12.2010
Skills
- Technical Troubleshooting
- Problem Solving
- Self-Learning & Research
- Beginner Coding Skills
Interests
Timeline
Outbound Team Leader
Amazon
05.2024 - Current
Collections Specialist
Revco Solution
06.2020 - Current
Technician
US Fitness Products
12.2018 - 06.2020
Construction Supervisor
C&C Concrete Services
07.2017 - 12.2018
Sales and Tech Support
Sitel Panama
09.2012 - 02.2014
Bachelor of Science - Naval Navigation
International Maritime University of Panama
02.2011 - Current
High School Diploma -
Colegio La Salle De Margarita
01.2004 - 12.2010
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