Ricardo Palacio
Cary,NC
Summary
Experienced professional adept in collections, customer service, and data entry with exceptional problem-solving skills. Proficient in mediating customer inquiries and ensuring timely payment collection.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Collections Specialist
Revco Solution
6 2020 - Current
- Gained extensive experience managing delinquent tax accounts for Georgia Department of Revenue and medical accounts for multiple hospitals and pharmacies nationwide, ensuring effective collection strategies and compliance with all relevant regulations.
- Managed delinquent tax accounts for Georgia Department of Revenue, ensuring compliance with state tax regulations and policies.
- Assisted taxpayers in setting up payment plans tailored to their financial situations, facilitating timely and consistent payments.
- Provided clear and detailed information to taxpayers about penalties, interest rates, and liens, helping them understand their obligations and options.
- Maintained accurate records of communications and payment agreements, ensuring transparency and accountability.
- Listened to customers, established relationships, and negotiated solutions that met creditor and debtor needs, while also encouraging payment of delinquent accounts.
- Adhered strictly to laws protecting consumer privacy, including HIPAA and Fair Credit Reporting Act (FCRA), to safeguard sensitive information and maintain ethical standards.
- Participated in periodic training programs to stay updated on industry best practices and regulatory changes, providing the highest level of service to clients and consumers.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes
Technician
US Fitness Products
12.2018 - 06.2020
- Maintained quality assurance and customer satisfaction objectives.
- Provided doorstep and office delivery services for fitness equipment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Construction Supervisor
C&C Concrete Services
07.2017 - 12.2018
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Education
Bachelor of Science - Naval Navigation
International Maritime University of Panama
02.2011 - Current
High School Diploma -
Colegio La Salle De Margarita
01.2004 - 12.2010
Skills
Account servicing
Time management
Problem-solving
Timeline
Technician
US Fitness Products
12.2018 - 06.2020
Construction Supervisor
C&C Concrete Services
07.2017 - 12.2018
Bachelor of Science - Naval Navigation
International Maritime University of Panama
02.2011 - Current
High School Diploma -
Colegio La Salle De Margarita
01.2004 - 12.2010
Collections Specialist
Revco Solution
6 2020 - Current
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