Ricardo Liz
Charlotte
Summary
With a proven track record at CMS Schools, I excel in empowering individuals and fostering community through expert family advocacy and effective communication. My experience spans from enhancing security measures at Allied Universal to leading garden projects at Lowes, showcasing my ability to manage complex cases and build strong relationships.
Professional advocate skilled in representing and supporting parents within educational and community settings. Proven track record in bridging gaps between families and institutions, promoting understanding and cooperation. Emphasizes collaborative teamwork and consistently adapts to evolving needs, ensuring reliable and flexible support.
Conscientious individuals multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parent Advocate
CMS Schools
03.2022 - Current
- Empowered parents with knowledge about their rights and responsibilities within the education system, resulting in increased advocacy skills.
- Provided one-on-one guidance to parents during difficult times, offering emotional support and practical advice for resolving conflicts with schools.
- Facilitated support groups for parents facing common challenges, creating a sense of community and shared problem-solving strategies.
- Conducted thorough assessments of family needs through interviews, home visits, and observation in order to develop tailored action plans addressing specific challenges or goals.
Lawn and Garden Supervisor
Lowes Home Improvment
01.2020 - 03.2022
- Managed inventory of tools, equipment, supplies-ensuring availability while minimizing waste.
- Managed a team of gardeners to ensure efficient completion of daily tasks and long-term projects.
- Educated visitors on proper gardening techniques through guided tours, presentations, or informational materials provided at the facility.
ID Agent
Allied Universal Security Services
02.2013 - 01.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced security by conducting thorough inspections and implementing strict access control measures.
- Strengthened perimeter defenses with advanced access control systems and intrusion detection measures.
- Ensured seamless entry experiences for attendees by collaborating closely with venue staff on access control procedures.
- Designed custom IAM policies to maintain strict access control for various user roles within the organization.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL02-2009
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL01-2007
Skills
- Patience and perseverance
- Case tracking and follow up
- Effective communication
- Relationship building
- Client advocacy
- Appointment scheduling
- Data collection
- Incident management
- Case management
- Family advocacy
- Transportation arrangements
- Parenting education
- Family needs assessments
Certification
CPR certification
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Parent Advocate
CMS Schools
03.2022 - Current
Lawn and Garden Supervisor
Lowes Home Improvment
01.2020 - 03.2022
ID Agent
Allied Universal Security Services
02.2013 - 01.2020
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
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