Ricardo Deleon
Greenville
Summary
Dynamic sales professional with a strong background in customer relationship management and conflict resolution. Committed to achieving high levels of customer satisfaction and optimizing sales processes. Expertise in negotiation and driving sales performance.
Overview
12
12
years of professional experience
Work History
Salesperson
Auto Outlet Group
Greenville
07.2025 - Current
- Guided customers in selecting vehicles tailored to individual preferences and requirements.
- Conducted test drives to demonstrate vehicle features and performance.
- Negotiated sales terms to close deals and ensure customer satisfaction.
- Collaborated with finance teams to facilitate loan approvals for buyers.
- Informed customers about vehicle maintenance practices and available warranty options.
- Engaged in sales training sessions to improve product knowledge and sales techniques.
General Manager
MAACO
Greenville
04.2022 - 07.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings to uphold company standards and improve team accountability.
- Cultivated long-term customer relationships through proactive account management, enhancing customer loyalty and retention.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Streamlined data, payroll, and accounting processes into centralized systems, maximizing employee productivity and operational efficiency.
Office Manager
Maaco Auto Body
Greenville
06.2021 - 04.2022
- Coordinated schedules for staff and service appointments to optimize productivity.
- Oversaw inventory management, maintaining supplies for auto body repairs and office needs.
- Implemented filing systems for improved document retrieval and storage efficiency.
- Assisted with financial tasks, including invoicing and budget tracking for operational expenses.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Collision Estimator
Maaco Auto Body
Greenville
02.2021 - 06.2021
- Assessed vehicle damage to provide accurate repair cost estimates and timelines.
- Prepared detailed estimates using industry-standard software and tools.
- Communicated with customers to explain repair processes and options.
- Cultivated customer relationships to enhance satisfaction during repair process.
- Documented findings in a written report with photos to be used for insurance claims.
- Guided customers in navigating insurance coverage options for better understanding.
Service Team Assistant
Medlin Chevrolet
Greenville
02.2018 - 07.2019
- Prepared documentation for vehicle sales and service processes, ensuring accuracy and compliance.
- Addressed client inquiries and provided assistance, enhancing customer satisfaction and support.
- Directed incoming calls to appropriate personnel, facilitating effective communication within the team.
- Maintained an up-to-date database of contact information for all team members.
Produce Manager
The Fresh Market
Greenville
08.2017 - 01.2018
- Ensured product rotation and compliance with safety standards, enhancing quality and freshness for customers.
- Guided customers in product selection with tailored recommendations, improving their shopping experience.
- Collaborated with team members to improve workflow efficiency in the department.
- Managed daily replenishment, rotation, and culling of displays to maintain optimal product presentation.
- Prepared fresh produce by trimming, washing, and bundling it for display in the store.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
Lifeguard Supervisor/Aquatics Director
Greenville country club
Greenville
04.2017 - 08.2017
- Supervised lifeguard staff, ensuring strict compliance with safety protocols to maintain a secure environment.
- Collaborated with management to assess staffing needs and implement operational improvements, enhancing overall facility effectiveness.
- Reviewed incident reports to enhance safety measures at the facility.
- Responded to inquiries regarding facility hours and policies to assist visitors.
- Tested lifeguards' skillsets using scenario simulations.
- Developed and implemented aquatic programs for diverse community groups.
- Coordinated schedules for swim classes, events, and facility usage.
- Managed inventory of aquatic supplies and equipment for optimal operation.
- Engaged with community members to actively promote aquatics programs and services, fostering community involvement and participation.
Lifeguard/Swim Instructor (PT)
Vidant Wellness Center
Greenville
10.2016 - 04.2017
- Monitored aquatic activities, ensuring guest safety and adherence to safety regulations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
- Documented incidents and accidents, submitting reports to supervisor for review.
- Patrolled facility to identify and assist individuals in need of immediate care.
- Followed emergency action plans during drills and actual incidents to ensure safety.
Lifeguard (Seasonal Job)
Greenville country club
Greenville
04.2016 - 08.2016
- Monitored pool area, ensuring guest safety and compliance with rules to create a secure environment.
- Responded promptly to emergencies and performed first aid.
- Conducted safety drills, enhancing readiness for rescue situations and promoting a culture of safety.
- Maintained cleanliness of pool facilities and surrounding areas regularly.
- Educated guests on pool safety rules and proper conduct, fostering awareness and reducing potential incidents.
- Completed daily reports on pool conditions, attendance, and incidents observed.
- (Seasonal Job)
Detail/Painting Assistant (PT)
Quality Collision Services
Winterville
06.2015 - 04.2016
- Assisted team in preparing surfaces for painting and refinishing tasks.
- Maintained clean work areas and organized tools to support efficient operations.
- Operated power washers to effectively remove dirt from exterior walls, enhancing preparation for painting.
- Cleaned and polished vehicles to restore shine and appearance.
- Vacuumed and shampooed vehicle interiors to ensure a clean and comfortable environment.
- Inspected vehicles for imperfections before and after detailing, ensuring high-quality results in detailing services.
Cashier (PT)
McDonald's Restaurant
Greenville
02.2014 - 06.2015
- Operated cash register and processed cash transactions accurately to ensure smooth customer transactions.
- Maintained cleanliness and organized front counter and dining area to enhance customer experience.
- Stocked shelves with merchandise to ensure product availability for customers.
- Obtained NC workers permit
Education
Associate of Business Administration
Pitt Community College
Winterville, NC05-2019
High School Diploma -
J H Rose
Greenville, NC06-2018
Associate of Science - Associate Degree in Political Science
East Carolina University
Greenville, NCSkills
- Sales negotiation
- Customer relationship management
- Product knowledge
- Product demonstration
- Sales forecasting
- Business development
- Cold calling
- Social selling
- Objection handling
- Follow-up communications
- Sales strategy
- Sales analysis
- Effective communication
- Active listening
- Customer service
- Conflict resolution
- Time management
- Team leadership
Languages
Spanish
Professional
Timeline
Salesperson
Auto Outlet Group
07.2025 - Current
General Manager
MAACO
04.2022 - 07.2025
Office Manager
Maaco Auto Body
06.2021 - 04.2022
Collision Estimator
Maaco Auto Body
02.2021 - 06.2021
Service Team Assistant
Medlin Chevrolet
02.2018 - 07.2019
Produce Manager
The Fresh Market
08.2017 - 01.2018
Lifeguard Supervisor/Aquatics Director
Greenville country club
04.2017 - 08.2017
Lifeguard/Swim Instructor (PT)
Vidant Wellness Center
10.2016 - 04.2017
Lifeguard (Seasonal Job)
Greenville country club
04.2016 - 08.2016
Detail/Painting Assistant (PT)
Quality Collision Services
06.2015 - 04.2016
Cashier (PT)
McDonald's Restaurant
02.2014 - 06.2015
Associate of Business Administration
Pitt Community College
High School Diploma -
J H Rose
Associate of Science - Associate Degree in Political Science
East Carolina University