Ria Patel
Charlotte
Summary
Detail-oriented Payroll, HR, and Healthcare Operations professional with over 5 years of experience in administrative coordination, payroll processing, and electronic health record (EHR) management. Proven ability to ensure compliance with regulations, maintain accurate documentation, and support cross-departmental efficiency. Experienced with SDS EHR Systems, Paylocity, and Smartsheet, with strong analytical and interpersonal skills. Recognized for delivering exceptional service and maintaining confidentiality while managing teams of 10-250 employees. Efficient Payroll Specialist known for productivity and completing tasks with precision. Specialize in payroll processing, tax compliance, and benefits administration, ensuring accuracy in every aspect of payroll management. Excel in time management, problem-solving, and communication skills, effectively managing multiple deadlines and collaborating with team members for smooth payroll operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician - Level II Certified
National Vision, Inc.
07.2025 - Current
- Utilize SDS EHR system to document patient encounters, prescriptions, and diagnostic test results.
- Conduct pre-testing procedures including visual acuity, tonometry, and retinal imaging.
- Collect detailed patient histories and ensure accurate data entry for optometrists.
- Maintain exam room sterilization, prepare instruments, and assist during specialized procedures.
- Ensure full HIPAA compliance while handling sensitive medical and insurance information.
- Support front-office operations including scheduling, insurance verification, and patient communication.
Bookkeeper & HR Coordinator / Co-Owner
MotorCity Inn and Suites LLC
06.2018 - Current
- Process bi-weekly payroll for 150+ employees across multiple business units.
- Manage employee records, garnishments, and tax documentation to ensure compliance.
- Oversee benefits administration, PTO tracking, and timecard corrections.
- Coordinate internal communications regarding payroll schedules, benefits, and updates.
- Partner with accounting teams to reconcile payroll and benefits reports using Paylocity and Smartsheet.
- Construction Company
Shift Leader / Administrative Assistant
Kyoto Japanese Steakhouse
05.2021 - 08.2024
- Managed employee scheduling, payroll entries, and daily financial reconciliations.
- Assisted with onboarding, training, and maintaining HR files for all staff.
- Ensured compliance with wage laws and company policies.
- Supported customer service operations and resolved staff or guest issues efficiently.
Leasing Consultant
The Wyatt at Kalamazoo
08.2020 - 12.2022
- Oversaw leasing agreements, resident move-ins/outs, and rent collection.
- Handled sensitive tenant data with accuracy and confidentiality.
- Resolved resident inquiries while maintaining positive tenant relations.
- Assisted with internal reporting and work order tracking for maintenance teams.
Education
Bachelor of Arts - Criminal Justice & Psychology
Western Michigan University
Skills
- Payroll & Benefits Administration
- EHR Systems: SDS
- HR Operations & Employee Relations
- Paylocity
- ADP
- Smartsheet
- Microsoft Office Suite
- Garnishment & Tax Record Management
- HIPAA Compliance & Confidential Recordkeeping
- Data Entry Accuracy & Analytical Reporting
- Leadership
- Communication
- Team Coordination
Certification
- Optometric Technician - Level II Certified (National Vision, Inc.)
- CPR & First Aid Certified
- Microsoft Excel Advanced Training (2018-2024)
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Full Professional
Timeline
Optometric Technician - Level II Certified
National Vision, Inc.
07.2025 - Current
Shift Leader / Administrative Assistant
Kyoto Japanese Steakhouse
05.2021 - 08.2024
Leasing Consultant
The Wyatt at Kalamazoo
08.2020 - 12.2022
Bookkeeper & HR Coordinator / Co-Owner
MotorCity Inn and Suites LLC
06.2018 - Current
Bachelor of Arts - Criminal Justice & Psychology
Western Michigan University