Rhonda Pelech
Garner,NC
Summary
- 20 years of experience as an office environment. Experienced Administrative Assistant and Human Resources Specialist with a wide range of skills from spreadsheets to payroll. People person with the knack to strike up conversation and relate to customers in a beneficial and positive capacity. The go to person to create and complete spreadsheets, reports, and all types of projects.
- Effective as fielding phone calls, coordinating with clients and management. Professional with strong background in peer support, equipped to make meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering collaborative environment and supporting individuals in their recovery journey.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Robeson Health Care
05.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Administrative Assistant
Sasser Golf Carts
05.2020 - 09.2020
- Created tickets for labor, parts, and new orders
- Updated company website by updating financing, pictures, and showcase new inventory
- Processed all invoices and deposits into Quickbooks under correct object class
- Assisted customers with questions regarding status of carts
- Balanced credit cards reports
Director of Operations
Harbor House
01.2016 - 08.2017
- Participated in interviews and onboarding of new hires
- Maintained all employee files to include performance and/or disciplinary actions
- Developed and implemented new administrative systems
- Completed background checks on potential new employees
- Made insurance changes when needed as it related to land, vehicle, and personnel
- Coordinated fundraising and awareness events in the community
- Processed tax forms and completed monthly sales tax
HR Specialist
Transportation Security Admin
01.2011 - 12.2014
- Reviewed all Family Medical Leave Act (FMLA) cases and created flow charts for FMLA process
- Served as FMLA point of contact for HR Access, TSA, and Freedom of Information Act
- Trained cohorts into adding FMLS accounts, revisions, and coding employees
- Performed audits, payouts, and corrections
Program Analyst
U.S. Geological Survey
01.2006 - 01.2011
- Tracked time and attendance for 100+ employees
- Trained new employees on National Geospatial Programs regarding mapping
- Ensured that mapping information regarding air, land, and water was vetted and correct
- Assigned workloads to students and new assistance involved in Geospatial Programs
Customer Service Manager
6th Ave Electronics
01.2003 - 12.2004
- Supervised 8 employees in the customer service department
- Ensured all automatic payments were balanced
- Ensured all internet orders were shipped out to warehouse
- Oversaw internet credit card charges and credits to consumers
Education
B.A. - Psychology, Concentration Forensic Psychology
Southern New Hampshire University
Hooksett, NHB.A. - Public Administration
Kean University
Union, NJFoundational Principles of Federal Appropriations Law -
Trewyn and Associates
Germantown, MDHomeland Security -
Essex County College
Newark, NJLeadership -
Triangle East Chamber of Commerce
Smithfield, NCSkills
Grant Writing
- Spreadsheets
- Research
- Microsoft Office
- Case Management
- FMLA
- Peer Support Ethics
- Recovery guidance
- Boundary Setting
- Substance abuse awareness
- Behavioral Health Knowledge
- Mental Health Advocacy
- Motivational Interviewing
- Mental Health Services
- Resource Navigation
- Multicultural Sensitivity
- Social activity planning
- Family Assistance
- Conflict Resolution
- Emotional Support
- Documentation And Reporting
- Mental Health Support
- Coping Methods
- Crisis Response
- Positive patient experiences
- Patient Intake
- Recovery assistance and support
Affiliations
- National Society of Leadership and Success
- Presidential Honor Roll, Southern New Hampshire University
- Magna Cum Laude, Southern New Hampshire University
Certification
- Peer Support Specialist Certification – State of North Carolina
- Wellness Recovery Action Planning Certification - On Track Wellness and Recovery Center - 2024
Timeline
Peer Support Specialist
Robeson Health Care
05.2024 - Current
Administrative Assistant
Sasser Golf Carts
05.2020 - 09.2020
Director of Operations
Harbor House
01.2016 - 08.2017
HR Specialist
Transportation Security Admin
01.2011 - 12.2014
Program Analyst
U.S. Geological Survey
01.2006 - 01.2011
Customer Service Manager
6th Ave Electronics
01.2003 - 12.2004
B.A. - Public Administration
Kean University
Foundational Principles of Federal Appropriations Law -
Trewyn and Associates
Homeland Security -
Essex County College
Leadership -
Triangle East Chamber of Commerce
B.A. - Psychology, Concentration Forensic Psychology
Southern New Hampshire University
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