RHONDA LITTLE
MOUNT PLEASANT
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in Automotive, personnel and clerical areas.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Collision Center
Toyota of North Charlotte
07.2025 - Current
- Managed appointment scheduling collision repairs, assisted customers with drop offs, questions payments, rentals.
- G2G all service advisors repair orders in C1 Estimating system for accuracy parts received, labor posted and conformation of payments from customer and insurance company Assisted insurance adjusters with supplements, location of vehicle, followed up with payments not received with the adjuster.
- Maintained accurate inventory records and office supplies.
- Processed customer payments through Solutions software, prepared checks and maintain A/R with extreme accuracy.
- Created all Purchase orders for the Body shop in CDK.
Office Administrator
Caliber Collision
02.2023 - 07.2025
- Managed office supply inventory and procurement to ensure operational efficiency.
- Oversaw maintenance of office equipment, ensuring operational readiness and timely repairs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Coordinated daily office operations to enhance workflow efficiency and team productivity.
- Processed incoming payments and updated accounts receivable records with precision.
Customer Care Service Coordnatior
Ben Mynatt Buick Gmc
01.2023 - 02.2024
- Achieved high level of customer service by assisting customers and assessing needs.
- Coordinated service appointments, ensuring timely customer communication and scheduling efficiency.
- Schedule rental vehicles for customers, while warranty or customer paid repairs are being completed.
- Assist Service manager with review repairs orders for time posted, parts posted, concern,cause and correction.
- Assist Service Advisors as need for various concerns.
- Assist Sales in scheduling customer for 1st maintenance visit or accessory being installed on a new purchased vehicle.
Office Manager
Caliber Collision
10.2018 - 12.2022
- Scheduled over 75 per calls per day, confirmed appointments for customers dropping off vehicle for collision car repairs, checked in customers, verified insurance, created repair orders, dispatched to service advisors, set up rental reservations.
- Final billed all repairs orders, followed up on all past due payments from insurance company, filed collections, managed accounts receivables, reconciled expense report weekly, managed company credit card. open mail, scanned all documents, parts invoice's. Managed all office supplies, facility request for repairs and GMG Environmental requirement for safety.
- Received parts, labeled, posted parts to repair order, put in parts bin. Provided excellent customer service to our customers, adjusters, sublet contractors.
Title Clerk/Internal Service Advisor
Tom Johnson Camping World
11.2017 - 08.2018
- Coordinated all Trade checks , PDI inspections of new, used units, scheduled walk through with customers, sales once inspection, repairs were completed, dispatched repair order to technician, included warranty work, filing propane, NCSI, installing hitch, any other accessories customer purchased . Followed up on parts, took picture's for warranty to ensure proper billing before closing all internal repair orders.
- Scheduled drivers daily delivering new unit to customers homes or campsites, other Camping World's. Scheduled mobile technicians for service calls for customer traveling.
- Processed title applications for all 50 states verified and submitted all documents to lien holder , NCDMV for funding, titling, registrations. Answered questions regarding property tax, title, registrations. Maintained state issued, temporary tags and dealer plates
Title Clerk
Kevin Powell Performance Motorsports
03.2017 - 11.2017
- Verified and submitted all documents to lien holder , NCDMV for funding, titling, registration. Processed NC title registrations through OLRS, prepared and sent out of state title to appropriate state DMV for registration. Answered questions regarding property tax, title, registrations. Maintained state issued, temporary tags, dealer plates.
- Stocked in new, used ATV, Motorcycle Inventory, processed payoff & repossession check to obtain clear title. Processed warranty cancellations. Answered heavy phone volume, balanced cash drawers, petty cash, credit cards , prepared , posted bank deposit daily, wrote DMV , closed service internal repairs orders. Posted A/P invoices, scanning , filing, faxing, other duties as were assigned.
Education
Early Childhood Education
Central Piedmont Community College
High School Diploma -
Olympic High School
Skills
- Current NC Notary
- CDK
- Excellent multi-tasking ability
- Resourceful
- C1 Estimating System
- Friendly nature
- Outlook
- Excel
- Microsoft Office
- Scheduling
- Time Management
- CCC1 Estimating System
Timeline
Administrative Assistant Collision Center
Toyota of North Charlotte
07.2025 - Current
Office Administrator
Caliber Collision
02.2023 - 07.2025
Customer Care Service Coordnatior
Ben Mynatt Buick Gmc
01.2023 - 02.2024
Office Manager
Caliber Collision
10.2018 - 12.2022
Title Clerk/Internal Service Advisor
Tom Johnson Camping World
11.2017 - 08.2018
Title Clerk
Kevin Powell Performance Motorsports
03.2017 - 11.2017
High School Diploma -
Olympic High School
Early Childhood Education
Central Piedmont Community College