Rhonda Jenrette
Tabor City,NC
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Carolinas Oral & Facial Surgery Center. Proven ability in appointment scheduling and customer relations, enhancing operational efficiency. Skilled in data entry and organization, consistently improving workflow and patient satisfaction through effective communication and problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Receptionist
Carolinas Oral & Facial Surgery Center
08.2005 - Current
- Managed patient scheduling and appointments, ensuring optimal workflow and efficiency.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Assisted in implementing office procedures that increased operational efficiency and reduced wait times.
- Trained new reception staff on office protocols and customer service standards to ensure consistency.
- Coordinated with insurance companies to verify coverage, expediting the billing process for patients.
- Resolved patient inquiries and complaints promptly, fostering a positive experience in the practice.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for seamless operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected all forms of payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved workflow by introducing more efficient document handling and organization practices.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Collaborated with clinical teams to streamline patient intake processes, improving overall operational effectiveness.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and trust within the practice.
- Implemented organizational improvements that enhanced office productivity and reduced wait times for patients.
Dental Assistant
Dr. Trip McClendon, DDS
07.1998 - 08.2005
- Assisted in patient management, ensuring comfort and addressing concerns during procedures.
- Prepared treatment rooms and sterilized instruments to maintain a safe environment.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dental team to streamline workflow and enhance patient experiences.
- Monitored inventory levels of dental supplies, facilitating timely reordering processes.
- Conducted preliminary assessments, documenting medical histories and relevant patient information accurately.
- Trained new staff on operational protocols and best practices for patient care.
- Implemented process improvements that enhanced efficiency in daily clinic operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
High School Diploma -
South Columbus High School
Tabor City06-1998
No Degree -
Southeastern Community College
Whiteville, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Multi-line telephone systems
- Bookkeeping
- Phone etiquette
- Front desk operations
Accomplishments
- Assisted management with the training of numerous new staff members.
- Recognized by customers and clinical team for expedient and effective service.
Certification
- Certified OSHA/HIPAA
- Certified Dental X-Rays
Languages
English
Timeline
Receptionist
Carolinas Oral & Facial Surgery Center
08.2005 - Current
Dental Assistant
Dr. Trip McClendon, DDS
07.1998 - 08.2005
High School Diploma -
South Columbus High School
No Degree -
Southeastern Community College
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