Rhonda Henderson
Charlotte
Summary
Dynamic professional with a proven track record at Amtrak, excelling in operational management and team leadership. Skilled in problem-solving and self-motivation, I implemented process improvements that enhanced efficiency and compliance. Committed to teamwork, I developed training programs that elevated service quality and operational knowledge among staff.
Overview
40
40
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
06.2026 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated loading and unloading of baggage to maximize operational efficiency.
- Conducted safety checks on equipment and work areas to maintain compliance.
- Assisted with ramp operations, streamlining processes for improved turnaround time.
- Ensuring bags are taken form one flight to another in a safe, timely and efficient manner.
Gate Agent
Piedmont Airlines
Charlotte, NC
12.2022 - Current
- Assisted passengers with ticketing and boarding processes to ensure timely departures.
- Provided information on schedules, routes, and amenities to enhance customer experiences.
- Handle valet bags during check-in..
- Collaborated with team members to resolve passenger inquiries, flight disruptions and rebooking of passengers,
Operations Manager/Supervisor
Amtrak
Charlotte, NC
05.1986 - 11.2024
- Oversaw daily operations to ensure compliance with safety and regulatory standards for the Charlotte Crew Base.
- Implemented process improvements to enhance operational efficiency and employee compliance.
- Developed training programs for staff to improve service quality and operational knowledge.
- Analyzed performance metrics to identify trends and recommend strategic adjustments.
- Responsible for the accurate payroll, attendance and discipline of all Onboard service employees.
Education
No Degree -
University of Phoenix
Gardena, CASkills
Self motivating
Take initiative
Take pride in teamwork
Problem solving
Timeline
Ramp Agent
Piedmont Airlines
06.2026 - Current
Gate Agent
Piedmont Airlines
12.2022 - Current
Operations Manager/Supervisor
Amtrak
05.1986 - 11.2024
No Degree -
University of Phoenix