Rhonda Frazier
Waxhaw
Summary
Dynamic facilitator with a strong background in student assessment and customer service. Expertise in interview coaching and hands-on training. Committed to enhancing student understanding through engaging workshops. Experienced job coach and facilitator skilled in student assessment, workshop facilitation, and effective communication. Proven ability to enhance learning outcomes through engaging discussions and tailored training sessions. Seeking to leverage expertise to support student success and satisfaction.
Overview
33
33
years of professional experience
Work History
Proximity Facilitator
Indian Land High School
Indian Land
09.2023 - Current
- Assisted in evaluating student progress through regular assessments and observations.
- Maintained records of attendance, participation, and other relevant information.
- Organized materials and resources required for each session in advance.
- Facilitated engaging discussions to enhance student understanding of course material.
Guest Service Representative
Best/Garda World
Charlotte
03.2021 - Current
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with inquiries and resolved issues promptly.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Job Coach
Cabarrus County Schools
Concord
08.1993 - 06.2023
- Facilitated job readiness workshops for diverse student populations.
- Provided one-on-one coaching to enhance students' interview skills.
- Assisted students in resume writing and application processes.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Coached clients on appropriate workplace behavior and expectations.
Guest Relations Associate
Carolina Panthers
Charlotte
06.2015 - 03.2022
- Greeted guests and ensured a welcoming atmosphere at events.
- Managed guest inquiries and resolved issues promptly and effectively.
- Assisted in resolving guest complaints and inquiries in a professional manner.
- Created a welcoming atmosphere for all visitors to the property by providing excellent customer service skills.
Education
Associate of Applied Science - Early Childhood Education
Stanly Community College
Albemarle, NC06-2010
High School Diploma -
Jefferson County High School
Dandridge, TN06-1982
Skills
- Student assessment
- Workshop facilitation
- Resume writing
- Interview coaching
- Hands-on training
- Customer service
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Active listening
- Relationship building
- Organizational skills
- Operations management
- Decision-making
- Reliability
- Attention to detail
Accomplishments
- CC Award for Excellence
- Teacher Assistant of the Year
- First chair concert band
Timeline
Proximity Facilitator
Indian Land High School
09.2023 - Current
Guest Service Representative
Best/Garda World
03.2021 - Current
Guest Relations Associate
Carolina Panthers
06.2015 - 03.2022
Job Coach
Cabarrus County Schools
08.1993 - 06.2023
Associate of Applied Science - Early Childhood Education
Stanly Community College
High School Diploma -
Jefferson County High School