Rhoda Anne Kirby
Ennice,NC
Summary
Detail-oriented professional with extensive experience in front desk operations and client relations. Known for streamlining appointment scheduling and improving patient flow while maintaining confidentiality and compliance with HIPAA regulations.
Overview
23
23
years of professional experience
Work History
Receptionist
First Choice Healthcare
Galax, VA
03.2025 - 05.2025
- Greeted and assisted patients, ensuring a welcoming environment in reception area.
- Managed appointment scheduling using electronic health record system to optimize patient flow.
- Answered phone calls, directing inquiries to appropriate departments for efficient communication.
- Maintained patient confidentiality and adhered to HIPAA regulations during all interactions.
- Processed patient intake forms and verified insurance information accurately and promptly.
- Collaborated with medical staff to coordinate patient care and enhance service delivery.
- Assisted in maintaining office supplies inventory, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with planning office events and meetings for smooth execution.
- Managed front desk operations, ensuring seamless patient interactions and efficient appointment scheduling.
Caregiver
Self Employed Services
Galax, VA
09.2013 - 01.2025
- Provided compassionate in-home support to clients, enhancing emotional and physical well-being.
- Coordinated daily activities and medication management for diverse client needs, ensuring adherence to care plans.
- Developed personalized care strategies based on individual assessments, promoting independence and quality of life.
- Mentored new caregivers on best practices in patient care and safety protocols, improving service delivery standards.
- Implemented efficient communication systems with family members to update on client progress and address concerns.
- Trained staff in effective caregiving techniques and emergency response procedures, fostering a safer environment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living activities, enhancing their quality of life.
Office Manager
Alleghany Eye Clinic
Sparta, NC
05.2004 - 09.2013
- Managed daily office operations, ensuring efficient workflow and optimal patient experience.
- Coordinated scheduling for staff and patient appointments, enhancing productivity and reducing wait times.
- Oversaw inventory management for medical supplies, maintaining optimal stock levels and vendor relationships.
- Implemented office policies and procedures, improving compliance with health regulations and operational efficiency.
- Led initiatives to streamline billing processes, resulting in faster claims processing and improved revenue cycle management.
- Facilitated communication between departments, promoting teamwork to enhance overall clinic performance and patient satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Completed bi-weekly payroll for [Number] employees.
PCA Technician
Training Center
Woodlawn, VA
10.2002 - 02.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
High School Diploma -
Galax High School
Galax, VA06.1977
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Scheduling
Timeline
Receptionist
First Choice Healthcare
03.2025 - 05.2025
Caregiver
Self Employed Services
09.2013 - 01.2025
Office Manager
Alleghany Eye Clinic
05.2004 - 09.2013
PCA Technician
Training Center
10.2002 - 02.2004
High School Diploma -
Galax High School