Rhoda Mack
Richlands
Summary
Detail-oriented Dispatcher skilled in scheduling coordination and conflict resolution. Manages transport logistics effectively while enhancing communication between clients and providers. Focused on improving operational efficiency and fostering strong client relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
Stellar Med Mobile Transport
Jacksonville
02.2024 - Current
- Coordinated transport schedules for medical appointments across various locations.
- Communicated effectively with clients and healthcare providers regarding transportation needs.
- Managed dispatch operations during peak hours to maintain efficiency.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Department Manager
Dixon Food Groups
Jacksonville
09.2015 - 02.2023
- Managed daily operations to ensure efficient workflow in food processing.
- Supervised staff to maintain high standards of food safety and quality.
- Developed schedules to align workforce availability with production demands.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Customer Service Representative
Alorica
Jacksonville
08.2010 - 01.2014
- Managed high volumes of customer calls and maintained professionalism.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled escalated complaints and ensured effective resolution strategies were applied.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of company products to support customer needs effectively.
- Documented customer interactions accurately in the CRM system.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NC06-1996
Some College (No Degree) - Business Administration and Management
Coastal Carolina Community College
Jacksonville, NCSkills
- Scheduling coordination
- Incident reporting
- Data entry accuracy
- Attention to detail
- Time management
- Multitasking
- Conflict resolution
- Effective communication
Certification
- CNA certified
Timeline
Dispatcher
Stellar Med Mobile Transport
02.2024 - Current
Department Manager
Dixon Food Groups
09.2015 - 02.2023
Customer Service Representative
Alorica
08.2010 - 01.2014
High School Diploma -
Jacksonville High School
Some College (No Degree) - Business Administration and Management
Coastal Carolina Community College