Rhea Hammonds
Raleigh
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and expectational interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated. I am willing to go the extra mile to meet customer needs, increase satisfaction and promote loyalty Expertly handles diverse concerns with solution-focus mindset and attention to detail. Excels in research, documentation and problem solving.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Fusion Dental Care
09.2023 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Bartender
Chilis's Bar and Grill
09.2018 - 03.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Orthodontic Treatment Coordinator
Lane and Associates
09.2022 - 09.2023
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Designed dental report card to explain patient dental health status and treatment plans.
Certified Shift Manager
Chilis's Bar and Grill
05.2019 - 02.2022
- Managed scheduling for staff members, resulting in optimal coverage during peak hours and reduced overtime expenses.
- Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
- Contributed to increased sales figures by implementing upselling techniques and motivating staff to reach targets.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties while maintaining product quality standards.
- Increased employee retention rates by cultivating a supportive work culture that recognized achievements and provided opportunities for professional growth.
- Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
- Addressed and resolved customer inquiries and complaints.
- Counted out registers and calculated profit at end of each shift.
- Led training sessions for new employees, ensuring a smooth onboarding process and maintaining high standards of service.
- Scheduled 15 employees for shifts ensuring each shift was adequately covered.
- Managed staff hiring, training and supervision.
- Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
Bar Manager
Noah's Ark Event Center
05.2018 - 09.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Paraprofessional
A Caring Heart Case Management
02.2018 - 09.2018
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
- Facilitated smooth transitions between activities throughout the school day by implementing structured routines.
- Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
- Provided support during classes, group lessons, and classroom activities.
- Communicated regularly with parents and guardians about student performance and upcoming assignments, fostering strong relationships within the school community.
Paraprofessional
Serving Hands
10.2016 - 03.2018
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
Sever
Chilis Bar& Grill
05.2012 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL07-2019
High School Diploma -
Ashworth College
Norcross, GA06-2012
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Goal setting
- Scheduling
- Active listening
- Critical thinking
- Data entry
- Strong multitasking
- Outgoing personality
- Microsoft Word
- Microsoft Excel
- Data accuracy
- Time management
- Fast typing speed
- File management
- Office administration
- Strong problem solver
Timeline
Patient Care Coordinator
Fusion Dental Care
09.2023 - Current
Orthodontic Treatment Coordinator
Lane and Associates
09.2022 - 09.2023
Certified Shift Manager
Chilis's Bar and Grill
05.2019 - 02.2022
Bartender
Chilis's Bar and Grill
09.2018 - 03.2024
Bar Manager
Noah's Ark Event Center
05.2018 - 09.2018
Paraprofessional
A Caring Heart Case Management
02.2018 - 09.2018
Paraprofessional
Serving Hands
10.2016 - 03.2018
Sever
Chilis Bar& Grill
05.2012 - 10.2017
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Ashworth College
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