Reuben Burroughs
Durham
Summary
Offering customer-focused approach with willingness to learn and adapt quickly. Delivers attention to detail and efficiency in handling orders and transactions. Ready to use and develop communication skills and organizational abilities in any role.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Cracker Barrel Restaurant
05.2024 - 01.2025
- Ensured order accuracy, carefully reviewing each item before handing off to the customer.
- Handled high-stress situations with ease, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Took to-go orders in person, conveying menu options with patience.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Busser
Uncle Julio's Restaurant
07.2023 - 02.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Busser/Food Runner
Blue Corn Cafe And Brewery
05.2022 - 05.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- I made guacamole on a cart in front of the tables for customers
Education
MBA - Marketing
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Strong multitasking
- Initiative-taking
- Quick learner
- Order accuracy
- Detail-oriented
- Food handling
- Effective Communication
- Critical Thinking
Timeline
To-Go Specialist
Cracker Barrel Restaurant
05.2024 - 01.2025
Busser
Uncle Julio's Restaurant
07.2023 - 02.2024
Busser/Food Runner
Blue Corn Cafe And Brewery
05.2022 - 05.2023
MBA - Marketing
University of North Carolina At Charlotte
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