Renesha Jones
Clayton
Summary
Detail-oriented team player with strong analytical, organizational, and problem-solving skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative with internal and external departments to streamline operations and ensure high levels of client satisfaction. Organized and capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Membership Manager
Raleigh Regional Association of REALTORS®
10.2024 - Current
- Acts as POE( Point of Entry) to keep members’ information current in the membership database and M1 REALTOR® system.
- Implemented a comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Organized successful networking events, fostering connections among members and industry professionals.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
- Increased membership retention through effective communication strategies and personalized outreach.
- Collaborated with other departments within the organization to ensure seamless coordination of member-related activities and events.
- Manage membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
Data and Financial Analyst
Triangle MLS and Raleigh Regional Association
07.2024 - Current
- Periodically monitor data feeds to ensure the vendors are adhering to the TMLS rules on display of Data to ensure no violations
- Continuously work on enhancing processes to improve the quality of listing data and better serve participants, subscribers, and vendors
- Ensure that all required and requested documents are submitted and verified
- Issue violation notices, send follow-up communications as necessary and document all interactions with subscribers/vendors regarding violations and application of any fines
- Investigate and respond to inquiries from subscribers/vendors and staff about MLS rules and policies
- Determine the status of each complaint and provide outcome reports upon request
- Download the daily credit card file for NAR ECommerce, Upload to the CRM and complete the journal entries
- Record all daily sales activity from the Realtor Association store
- Assist Customer Service team in addressing any financial inquiries
- Other duties as assigned by the VP of Finance
Financial Analyst
Triangle MLS and Raleigh Regional Assocation
02.2023 - 07.2024
- Maintain updated Accounts Receivable data in CRM
- Assist Members and Subscribers with billing inquiries
- Assist in reconciliation of month end closing procedures as instructed
- Reconcile Credit Card Income
- Accurately process payments and other fees
- Assist with collecting documentation for Credit Card Expenses
- Works closely with the Director of Customer Experience and Service to communicate between the Customer Experience and Service and Finance teams, and to keep RPR informed of upcoming events and/or changes
- Process incoming invoices from all vendors
- Document Department Managers approval for all invoices before payment
- Code invoices for payment per the chart of accounts
- Provide refunds/credits to payment accounts
- Reviewing profit and loss of general ledger accounts
- Enter invoices into Bill.com for payment as needed, with properly coded account numbers, for payment approval
- Assist staff in tracking income/expense items for the organization's programs and services
- Be familiar with the Bylaws, the Rules and Regulations, and other policies and procedures of the organization
- Other activities as assigned depending on project and billing cycles
Membership Specialist
Triangle MLS and Raleigh Regional Association
09.2021 - 02.2023
- Respond to inquiries concerning membership/subscribers
- Process new members/subscribers for The Organizations respectively and activate their lockbox services as needed
- Register new members/subscribers for Orientation and add them to the online training system
- Process membership record changes with the State and National Organizations
- Accurately process membership dues payments and other fees via phone and in person
- Scan supporting membership/subscribers- documents and save to correct member records
- Issue a Letter of Good Standing upon request
- Be familiar with the Bylaws, the Rules and Regulations, and other procedures of the organizations
- Maintain current procedures manual for the routine responsibilities of this position
- Maintain a current membership database for The Organizations through timely processing of membership record changes, drops, and additions of new members
Route Coordinator
Dillon Supply
10.2019 - 09.2021
- Process all Transportation invoices for timely payment which includes coding, tracking, and receipting
- Perform weekly, monthly, and quarterly invoice auditing, ensuring accounts are up to date while identifying past-due accounts
- Schedule daily UPS freight pickups and drop offs and coordinate with vendors to review requirements and establish deadlines
- Perform administrative duties in support of activities related to the shipping of finished goods and communicate with carriers and vendors
- Work effectively with users and upper management to define and solve problems - skilled at clarifying issues and situations
- Identified trends that impact drivers and/or create difficulties, reported findings and recommendations to management
Customer Service Team Lead
McLane Foodservice
01.2016 - 10.2019
- Presented and discussed available products, services, and options; created and maintained positive relationships while consistently exceeding quality and productivity goals
- Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies - Significantly reduced call times while increasing positive customer service reviews
- Interact professionally with business customers, providing relevant and timely information while resolving elevated problems
- Performed administrative duties as backup for the Customer Service Manager including, work delegation to the customer service department, overseeing that customer orders were placed timely and accurately and ensuring department rules and regulations are being followed
- Processed paperwork and labels for warehouse selectors
- Scanned invoices, invoiced customer orders, and keyed credits for customers
- Documented each call-in internal call logs and stored daily paperwork in proper file cabinet, minimizing future retrieval times
- Utilized a variety of electronic systems including the AS400, Amphire and Microsoft Outlook to work accurately and efficiently
Switchboard /CSR Operator
BCBSNC
02.2014 - 12.2014
- Efficiently operated Switchboard to ensure smooth and productive operational flow
- Transferred calls regarding benefits, claims, and new enrollment to the appropriate department for assistance
- Processed member ID cards, completed HIPAA documents and enrolled new college students into the Student Blue program while explaining benefits, coverages and copays
Production Worker
Smithfield Foods
02.2012 - 02.2014
- Inspected, wrapped, and packed all bacon products, minimizing risk of damage while in transit
- Labeled and organized products to be shipped to final destinations
Customer Care Representative
West
11.2009 - 02.2012
- Processed orders and refill requests in the AS400 system from AARP members for medications; processed faxed prescriptions from doctors for patients
- Contacted pharmacist with any questions or concerns patients had about prescriptions or medications
- Processed new enrollments to receive medications via mail
- Respond to sample requests and provide quotes
- Explained member benefits and coverages to ensure proper and timely refills of medications and copay costs
Education
BBA - Business Administration And Management
Strayer University
Raleigh09-2025
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC08-2024
High School Diploma -
Fike High School
Wilson, NC01-2008
Skills
- Planning & Organization
- Adaptable & Flexible
- Task Management
- Problem Solving
- Coordination
- Data Entry & Analysis
- Billing
- Accounting
- Financial Reports
- Detail Oriented
- Conflict Resolution
- Leadership
- Resourceful
- Interpersonal Communication
- Collaboration
- Client Focused
- Quickbooks
- Microsoft Office Suite
- Internet Applications
- CRM Software
- Multi-line Phone Systems
- Excel
- Spreadsheet
- Outlook
- Zendesk
Certification
- CMLX1, Council of Multiple Listing Services
- Human Resource Management Certification
- Accounting and Finance: Basic Accounting Certification
- At Home With Diversity, National Association of REALTORS®
Timeline
Membership Manager
Raleigh Regional Association of REALTORS®
10.2024 - Current
Data and Financial Analyst
Triangle MLS and Raleigh Regional Association
07.2024 - Current
Financial Analyst
Triangle MLS and Raleigh Regional Assocation
02.2023 - 07.2024
Membership Specialist
Triangle MLS and Raleigh Regional Association
09.2021 - 02.2023
Route Coordinator
Dillon Supply
10.2019 - 09.2021
Customer Service Team Lead
McLane Foodservice
01.2016 - 10.2019
Switchboard /CSR Operator
BCBSNC
02.2014 - 12.2014
Production Worker
Smithfield Foods
02.2012 - 02.2014
Customer Care Representative
West
11.2009 - 02.2012
BBA - Business Administration And Management
Strayer University
Associate of Applied Science - Business Administration
Pitt Community College
High School Diploma -
Fike High School
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