Renee Ray
Mooresville
Summary
Dynamic Program Manager with extensive experience at Registix, excelling in client management and project coordination. Proven track record in building strong vendor relationships and achieving targeted goals. Adept at problem-solving and developing effective policies, driving organizational performance while ensuring compliance with industry regulations. Committed to delivering exceptional customer service and fostering teamwork.
Overview
23
23
years of professional experience
Work History
Program Manager, General Merchandise
Registix
11.2022 - Current
- Program management, including maintaining vendor relationships, creating MBOs based on targeted goals per quarter for staff, ensuring vendor SLAs are met, customer account management, including sales for current and project liquidations, ensuring liquidations follow targets for both timelines, and goal recoveries are met
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Delegated work to staff, setting priorities and goals.
- Prioritized tasks and managed teams throughout multiple projects.
Account Manager
Edgemed
09.2019 - 11.2022
- Customer service management, account management, team management, and handling of all billing for multiple provider facilities
- Utilized problem-solving skills when dealing with difficult customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Established strong relationships with decision-makers and influencers within client organizations.
- Ensured compliance with industry regulations when dealing with clients.
Practice Consultant
Eye Care Leaders
08.2015 - 09.2019
- Sales, customer service management, project management, implementation, in-person meetings with physicians and/or practice administration, contract drafts, multiple EMR operating systems, CRM systems, and travel to sales meetings, conferences, and trade shows.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Researched current market trends in order to provide competitive pricing models.
- Analyzed existing operations and identified areas of cost savings potential.
- Developed training materials for staff members focused on improving customer service skills.
- Collaborated with stakeholders on developing new protocols and procedures.
- Created reports and presented findings to senior staff members.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Recommended solutions based on industry standards and evidence-based guidelines.
Practice Administrator
Mohave Eye Center
08.2013 - 08.2015
- Administration work, managing multiple departments, schedule management physicians and staff, staff training, and meetings.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Explained policies, procedures and services to patients.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
Assistant Clinical Manager
Western Medical Eye Center
03.2002 - 08.2013
- Schedule management, in-office surgery assistance, surgical coordinator, maintaining clinic flow, billing and coding, documentation, staff training, and meetings
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Created onboarding program for new staff members, training in customer service and billing procedures.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Conducted assessments of patient health needs and developed individualized care plans accordingly.
- Maintained accurate records of patient visits, treatments, medications, and outcomes.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Resolved conflicts between staff members through effective communication techniques.
Education
Master’s - Holistic Nutrition
ACHS
06-2026
Bachelor's degree - Nutrition Sciences
Purdue Global
03.2024
Skills
- Client management
- Project management
- Customer service
- Data analysis
- Relationship building
- Business intelligence
- Problem-solving
- Brand management
- Performance reviewing
- Interpersonal skills
- Work delegation
- P&L management
- Policy and procedure development
- Project coordination
- Problem-solving abilities
- Individual instruction
- Team building
- Positive attitude
- Teamwork
- Sales strategy
- Organizational performance
References
Available upon request
Timeline
Program Manager, General Merchandise
Registix
11.2022 - Current
Account Manager
Edgemed
09.2019 - 11.2022
Practice Consultant
Eye Care Leaders
08.2015 - 09.2019
Practice Administrator
Mohave Eye Center
08.2013 - 08.2015
Assistant Clinical Manager
Western Medical Eye Center
03.2002 - 08.2013
Master’s - Holistic Nutrition
ACHS
Bachelor's degree - Nutrition Sciences
Purdue Global
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