Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Mancini

Hope Mills

Summary

Experienced team member skilled in executing tasks with efficiency and precision. Adapts quickly to changes in processes and team dynamics. Committed to achieving objectives and enhancing team performance.

Overview

25
25
years of professional experience

Work History

Vacation Club Advisor/Side-by-Side Trainer

The Walt Disney Company
Celebration
01.2022 - 04.2026
  • Assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
  • Provide vacation planning services to DVC Members and inbound exchanges using numerous software applications
  • Create resort reservations, exchanges and other supplemental services Maintain expected reservation productivity designated levels of service satisfaction
  • Easily adapt to offering new products and services
  • Meet required departmental metric expectations Complete all required Company trainings and compliance courses as assigned
  • Knowledge of programs such as Disney Booking Suite, A La Cart, Wishes, Guest Service Suite, Slack, Confluence, Zoom, Microsoft, Outlook, Teams

Assistant Store Manager

The Walt Disney Company
Riverhead
10.2018 - 03.2021
  • Communicated with the general public and executive management
  • Managed through sensitive situations Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Handled customer complaints to satisfy and retain guests Multitasked and handled travel arrangements, reservations, and guest accommodations efficiently
  • Developed merchandising strategy to efficiently move overstock
  • Led team meetings to improve staff communication and performance.
  • Trained new employees on operational procedures and store policies.

• Provided support with visual presentation, signage, and pricing Developed cost-effective solutions for store displays to keep costs low and maximize profitability

• Monitored and replenished display inventory and restructured according to available stock.

• Incorporated new design techniques to create innovative and eye-catching displays

• Proposed new ideas and concepts to enhance merchandise displays

Senior Legal Secretary

Law Offices for Hartford Insurance Company
01.2001 - 01.2011
  • Contact courts for individual orders and general court status updates, addressing questions and resolving issues related to existing orders.
  • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
  • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
  • Handle incoming and outgoing phone calls to assist courts and clients with inquiries, ensuring effective communication.
  • Relay relevant, updated information from courts to our process servers and customers.
  • Collaborate with team members to identify root causes and address process inefficiencies affecting document flow to and from court.
  • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
  • Fulfilled various responsibilities to ensure smooth workflow within the department.

Education

High School Diploma -

Farmingdale High School
Farmingdale, NY

Skills

  • Membership management
  • Reservation systems
  • Vacation planning
  • Customer relationship management
  • Billing, invoicing and payroll
  • Software utilization
  • MS Office proficiency
  • Billing and payroll
  • Inventory Management
  • Overstock Strategy
  • Resource Optimization
  • Conflict resolution
  • Networking and communication
  • Effective Presentations
  • Excellent networking skills, communication and time management
  • Multi-tasker
  • Communication skills

Timeline

Vacation Club Advisor/Side-by-Side Trainer

The Walt Disney Company
01.2022 - 04.2026

Assistant Store Manager

The Walt Disney Company
10.2018 - 03.2021

Senior Legal Secretary

Law Offices for Hartford Insurance Company
01.2001 - 01.2011

High School Diploma -

Farmingdale High School

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Renee Mancini