Renee Gray
Rocky Mount
Summary
Finance professional skilled in managing financial transactions and optimizing receivables processes. Effectively resolves disputes and enhances cash flow while fostering strong client relationships. Demonstrates adaptability in dynamic environments with a focus on accuracy and collaboration.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Representative
Kaba II.co
Rocky Mount
12.2022 - 04.2026
- Managed key client accounts to ensure prompt payment while maintaining positive business relationships throughout the process.
- Monitored aged account balances to identify potential bad debt risks and initiated timely collection actions.
- Communicated with clients regarding overdue accounts and payment arrangements.
- Managed payment collections and resolved billing discrepancies effectively.
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
- Maintained accurate financial records with meticulous data entry and reconciliation of accounts receivable ledgers.
- Resolved billing variances to enhance system accuracy and maintain current financial records.
- Conducted regular account reviews for continuous improvement of processes related to invoicing, collections, and dispute resolution.
- Developed training materials for new hires, fostering consistent knowledge within the Accounts Receivable team.
Customer Service Assistant
Elog Homes
Rocky Mount
01.2022 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Addressed customer queries and complaints using effective problem-solving skills to enhance overall satisfaction.
- Resolved customer problems with knowledgeable and friendly service, contributing to a positive customer experience.
- Assisted customers with inquiries regarding home features and services.
- Coordinated with other departments to ensure timely resolution of issues and improve customer experience.
- Answered customer questions about product availability and shipment times.
- Processed customer orders and managed service requests efficiently.
- Promptly responded to inquiries and requests from prospective customers.
Child Support Enforcement Officer
Edgecombe County Department Of Social Services
Tarboro
08.2019 - 11.2021
- Collaborated with local, state, and federal departments to secure documentary evidence and sensitive information for child support cases.
- Calculated child support obligations and debts.
- Monitored and adjusted cases for compliance with support orders to ensure enforcement of court mandates.
- Managed case files to enforce court-ordered child support obligations.
- Investigated child support cases to ensure compliance with legal requirements.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Provided genetic testing to determine paternity needs.
- Negotiated payment arrangements with non-custodial parents to facilitate timely child support payments.
- Collaborated with local law enforcement officials on matters related to child support enforcement.
- Provided technical assistance to state agencies on issues related to child support enforcement.
Employment Specialist
Holden Temporary Services
Tarboro
05.2018 - 08.2019
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Identified and matched clients with open job positions that aligned with their skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Conducted thorough assessments of candidate qualifications and job fit.
- Guided clients in completing job applications and submitting resumes, leading to improved interview success.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Followed up with placed clients to ensure job satisfaction and retention, proactively identifying and addressing potential issues.
- Developed and maintained relationships with local businesses for job opportunities.
Education
MBA - Business Administration
Strayer University
Washington, DC12-2020
Bachelor of Science - Criminal Justice
Strayer University
Washington, DCSkills
- Collections
- Cash application
- Reconciling Accounts
- Aging reports analysis
- Credit management
- Customer Account Review
- Compliance Reporting
- Accounts receivable software
- Data Integrity
- Data management
- Information gathering and analysis
- Payment negotiation strategies
- Process Improvement
- Departmental Collaboration
- Relationship building
- Verbal communication
- Finance
- Handling Confidential Materials
- Finance
Timeline
Accounts Receivable Representative
Kaba II.co
12.2022 - 04.2026
Customer Service Assistant
Elog Homes
01.2022 - 12.2022
Child Support Enforcement Officer
Edgecombe County Department Of Social Services
08.2019 - 11.2021
Employment Specialist
Holden Temporary Services
05.2018 - 08.2019
MBA - Business Administration
Strayer University
Bachelor of Science - Criminal Justice
Strayer University