Renee Ashford
Cary
Summary
Results-driven professional with a strong background in quality assurance and customer relationship management. Skilled in documentation, problem-solving, and conducting audits. Committed to delivering high-quality outcomes and maintaining compliance with industry standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialis II
Wyeth Pharmaceuticals
Richmond
08.2001 - 04.2006
- Conducted quality audits to ensure compliance with industry standards.
- Collaborated with team members to develop quality assurance protocols.
- Reviewed and approved batch records to ensure accuracy and compliance with quality standards.
- Analyzed test results to identify trends and potential issues.
- Assisted in training staff on quality assurance best practices.
- Documented findings and prepared comprehensive reports to inform management decision-making.
- Coordinated with cross-functional teams to address and resolve quality concerns effectively.
- Monitored product specifications to maintain consistent quality levels.
- Coordinated activities with other departments related to product release decisions.
- Reviewed customer requirements and specifications to ensure products met standards.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
Forth FInancial Representative
Life of Virginia
Richmond
06.1995 - 10.1996
- Provided timely responses to customer inquiries about financial products and services.
- Reviewed customer applications and pursued missing information to complete submissions.
- Processed applications for life insurance policies in a timely manner.
- Conducted regular follow-ups to ensure client satisfaction and understanding.
- Maintained accurate records of client interactions and transactions.
- Collaborated with team members to enhance service delivery and efficiency.
- Processed and documented customer and institutional payments.
- Coordinated with internal departments such as underwriting, operations, legal affairs, when needed.
- Ensured accuracy of all documentation related to client accounts.
- Eliminated financial discrepancies, accurately ensuring correct reporting to senior leadership.
- Answered multi-line phone system and directed calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail and packages promptly.
- Assisted in creating a welcoming environment for clients and guests.
- Coordinated meetings by arranging space and preparing materials.
- Provided administrative support to various departments as required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
MBA - Business
Strayer University
Richmond, VA06-2004
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA05-1994
Skills
- Quality audits
- Document review
- Quality enhancement
- Product specifications
- Customer relationship management
- Attention to detail
- Documentation
- Problem solving
- Data inputting
- File management
- Appointment scheduling
- Scheduling appointments
- Multi-line telephone systems
- Office equipment operations
- Customer service
- Adaptability
- Positive and professional
Certification
CPR and First Aid Certification
Affiliations
Children school volunteer
Timeline
Quality Assurance Specialis II
Wyeth Pharmaceuticals
08.2001 - 04.2006
Forth FInancial Representative
Life of Virginia
06.1995 - 10.1996
MBA - Business
Strayer University
Bachelor of Science - Biology
Virginia Commonwealth University