Renea Paloalto
Hamptonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Market Sales Associate
Allstate
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
- Performed general clerical tasks such as filing, faxing and data entry.
Associate Agent
Farm Bureau Insurance
04.2021 - 07.2022
- Met with clients to discuss options, provide information, and answer concerns.
- Expanded client base through proactive outreach and effective networking strategies.
- Performed general clerical tasks such as filing, faxing and data entry.
Rural Mail Carrier Associate
USPS
05.2017 - 02.2020
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
Manager
Outback Steakhouse
01.2012 - 05.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Performed general clerical tasks such as filing, faxing and data entry.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
GED -
Caldwell Community College And Technical Institute
Hudson, NC05-2011
Skills
- Attention to detail
- Customer relationship management
- Goal-oriented mindset
- Accuracy and precision
Timeline
Market Sales Associate
Allstate
07.2022 - Current
Associate Agent
Farm Bureau Insurance
04.2021 - 07.2022
Rural Mail Carrier Associate
USPS
05.2017 - 02.2020
Manager
Outback Steakhouse
01.2012 - 05.2017
GED -
Caldwell Community College And Technical Institute
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