Summary
Overview
Work History
Education
Skills
Certification
Relevant Knowledge And Skills
Timeline
Generic

Remona Hawkins

Hope Mills

Summary

Innovative and compassionate Care Manager with over 10 years of experience conducting bio-psycho-social assessments, person-centered care planning, and interdisciplinary collaboration to support members across health domains. Proven ability to navigate Medicaid-managed care, LTSS, HCBS, and crisis intervention services. Skilled in documentation compliance, population health strategies, and community-based coordination for individuals with I/DD, TBI, MH, SU, and complex social needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager

NC Office of Recovery & Resiliency
01.2023 - Current
  • Conduct holistic assessments, identify risk factors, and create person-centered housing transition plans for disaster-impacted populations.
  • Refer clients to appropriate MH, SU, medical, and housing supports; maintain collaborative communication with cross-functional care teams.
  • Monitor service delivery using Salesforce and ensure accurate documentation in accordance with HUD/FEMA and Medicaid protocols.
  • Support clients’ care goals through tailored education and problem-solving, including transitional and diversion care efforts.

Outreach Leader & Advocate

Manna For Life
02.2013 - Current
  • Conduct ongoing assessments for individuals experiencing trauma, homelessness, and intergenerational poverty.
  • Facilitate care planning and navigation for DSM-related conditions including I/DD, SUD, and TBI.
  • Collaborate with interdisciplinary teams (faith-based, clinical, and social services) to bridge service gaps and improve community integration.
  • Lead financial literacy workshops (Financial Peace University) and assist members with budgeting and benefit access.

HUD-Certified Housing Counselor

Kingdom CDC
06.2022 - 06.2023
  • Led individualized care and financial wellness planning for clients at risk of eviction or foreclosure.
  • Administered screenings and needs assessments; created sustainable housing and support plans.
  • Conducted training for new staff on trauma-informed communication and intake protocols.
  • Linked over 80 families to safe housing, employment resources, and wraparound community support.

Case Investigator / Contact Tracer

Community Care of North Carolina
01.2020 - 06.2022
  • Conducted SDOH and risk assessments for COVID-positive members and coordinated care and quarantine supports.
  • Provided culturally competent health education and referrals for MH/SU and medical services.
  • Collaborated with behavioral health providers and MCOs to reduce community spread and ensure continuity of care.
  • Maintained accurate records within HIPAA-secure systems and contributed to population health strategies.

Education

Some College (No Degree) - trauma-informed pastoral care, anxiety, substance use, and homelessness

Greater Mount Zion Bible Institute & Seminary

Bachelor of Biblical Studies -

Greater Mount Zion Bible Institute & Seminary

Associate of Business Administration -

Fayetteville Technical Community College

Skills

  • Bio-Psycho-Social & Risk Stratification Assessments
  • Person-Centered Care Planning & Goal Setting
  • I/DD Coordination
  • TBI Coordination
  • MH Coordination
  • SUD Coordination
  • Health Promotion & Self-Management Education
  • Medicaid & Managed Care Navigation
  • Transitional & Crisis Care Management
  • Interdisciplinary Team Collaboration
  • HIPAA-Compliant Documentation & Reporting
  • Salesforce
  • TruCare
  • SharePoint
  • Neighborly
  • Administer and interpret PHQ-9
  • Administer and interpret GAD
  • Administer and interpret ACES
  • Administer and interpret LOCUS/CALOCUS
  • Care Plans Development
  • Compliance with NCDHHS standards
  • Multidisciplinary Team Participation
  • Member Education on Service Access
  • Medicaid Eligibility Knowledge
  • Transition Support
  • Monitoring Direct Services for Compliance
  • Site Visits
  • High-Risk Team Participation
  • Care Planning Software Proficiency
  • Microsoft Office Suite Proficiency

Certification

  • HUD-Certified Housing Counselor, 2021
  • FEMA Disaster Response, 2019
  • DSS Caseworker Pathway
  • Substance Abuse & Rape Crisis Sensitivity Training
  • Credit Smart Coach
  • Bookkeeping
  • HR Management
  • Grant Writing

Relevant Knowledge And Skills

  • Administer and interpret PHQ-9, GAD, ACES, LOCUS/CALOCUS, and other diagnostic tools
  • Develop and update Care Plans annually or with life changes; ensure compliance with NCDHHS standards
  • Serve on multidisciplinary teams; participate in complex case staffing and clinical consultations
  • Provide member education on service access, Medicaid eligibility, and transition support
  • Monitor direct services for compliance; conduct site visits and participate in High-Risk Team meetings
  • Proficient in care planning software and Microsoft Office Suite (Word, Excel, Outlook, Teams)

Timeline

Case Manager

NC Office of Recovery & Resiliency
01.2023 - Current

HUD-Certified Housing Counselor

Kingdom CDC
06.2022 - 06.2023

Case Investigator / Contact Tracer

Community Care of North Carolina
01.2020 - 06.2022

Outreach Leader & Advocate

Manna For Life
02.2013 - Current

Some College (No Degree) - trauma-informed pastoral care, anxiety, substance use, and homelessness

Greater Mount Zion Bible Institute & Seminary

Bachelor of Biblical Studies -

Greater Mount Zion Bible Institute & Seminary

Associate of Business Administration -

Fayetteville Technical Community College
Remona Hawkins