Rejauwa Georgine Rygaardt

• Branch Management
  - Continuously manage and monitor branch performance with regards to the following:
  o New Client Growth to the expectancy of targets.
  o Branch sales growth Month on Month with a minimum expectancy of 2% and or
  maintain the minimum criteria set out by the area manager.
  o Expense monitoring.
  o Compliant loans created to ensure 87%+ collections rate based on Capital.
  Business/Compliance management
  - Ensure implementation of and compliance with internal policy as determined by Executive
  management.
  - Ensure NCA compliance in respect of lending policy and display requirements
  - Ensure adherence to collections policies and procedures in Branch not limited to and including
  the branch daily collections process
  - Ensure adherence to policies and procedures by all branch staff.
  - Investigate and report non compliance to area manager.
  - Monitor potential fraud in branches and report suspicious activities to Area Managers.
  - Ensure timely and accurate reporting on Branch and within branches.
  - Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every
  day.
  - Manage and report maintenance requirements of company hardware and software.
  Sales and Marketing Management
  - Develop implement Sales and Marketing plans to improve branch performance
  - Effectively implement sales and marketing plans
  - Measure plan effectiveness and implement correct actions were required to increase sales.
  - Actively focus on marketing and cross sell of non loan products
  - Adhere to the daily marketing files and completion there off.
  - Drive community participation through focussed marketing activities
  Collections:
  - Daily and weekly monitoring of future instalments
  - Consistent and accurate Submissions of transactions on Nupay
  - Ensuring 87% + consistent collections on current.
  - Adhering to the daily and weekly collections file implementation as set out by senior
  management
  People Management
  - Manage, motivate and monitor branch personnel and their performance.
  - Ensure active 360° communication between branches and Area Managers.
  - Decision making and problem solving in branches.
  - Manage staff training requirements and facilitate training.
  - Recommend to Area Managers staff movement including:
  o Promotions
  o Appointments
  o Movements
  o Salary adjustments

Branch Management
- Continuously manage and monitor branch performance with regards to the following:
o New Client Growth to the expectancy of targets.
o Branch sales growth Month on Month with a minimum expectancy of 2% and or
maintain the minimum criteria set out by the area manager.
o Expense monitoring.
o Compliant loans created to ensure 87%+ collections rate based on Capital.
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by Executive
management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branch not limited to and including
the branch daily collections process
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every
day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions were required to increase sales.
- Actively focus on marketing and cross sell of non loan products
- Adhere to the daily marketing files and completion there off.
- Drive community participation through focussed marketing activities
Collections:
- Daily and weekly monitoring of future instalments
- Consistent and accurate Submissions of transactions on Nupay
- Ensuring 87% + consistent collections on current.
- Adhering to the daily and weekly collections file implementation as set out by senior
management
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
o Promotions
o Appointments
o Movements
o Salary adjustments

Prompt and professional answering and handling of incoming telephone calls in
accordance with laid down company standards.
• Accurate recording of client information on company’s computer system(Delfin)
• Prompt and effective handling of any complaints received from clients, other
branches and Head Office.
• Prompt and effective handling of any enquiries regarding payments (eft,
Allps,Nupay,etc)
• Assisting with checking and capturing of Nupay reports and follow up on failed
transactions
• Assisting with minimizing of Bad Debt
• Daily Balancing of Cash Box
• Assisting with accurate completion of Daily, Monthly and other reports required
from Head Office
• Assisting with reconciliation of all Client accounts ( updating file notes regularily)
• Accurate maintenance of administration records including the keeping of all
information required relating to issuing of loans
• Proper and accurate operation of company computer systems and processes in
accordance with procedures laid down by the company from time to time
• Marketing and Product Sales