Reilly Williams
Winston-Salem
Summary
Results-driven Sales and Operations professional with experience managing client relationships, coordinating production processes, and supporting business growth within the furniture manufacturing industry. Skilled in sales development, project coordination, vendor management, inventory oversight, and process improvement. Proven ability to manage competing priorities, resolve challenges, and collaborate across teams to ensure successful project execution. Experienced in client-facing communication, data management, and operational support with a strong attention to detail and commitment to delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Sales Manager
Branch Home Designs, LLC
11.2023 - Current
- Lead sales operations and client relationships for a custom furniture manufacturing company, managing the full sales cycle from prospecting and relationship building through order execution and delivery.
- Develop and maintain relationships with interior designers, retailers, hospitality clients, and trade partners to drive new business opportunities and revenue growth.
- Manage inbound sales inquiries, prepare quotes, negotiate pricing, and provide product expertise to support client purchasing decisions.
- Oversee production coordination between sales, purchasing, upholstery, and framing teams to ensure projects are completed accurately and on schedule.
- Manage purchasing processes, including vendor communication, material ordering, inventory tracking, and production needs.
- Track project timelines, resolve production challenges, and communicate updates between clients and internal teams.
- Collaborate with manufacturing teams to improve workflow efficiency, reduce delays, and maintain quality standards.
- Identify new business opportunities through market research, outreach, networking, and relationship development.
- Support showroom operations and represent the company at industry events, including High Point Market.
- Maintain detailed sales reports, inventory records, and operational processes to improve organization and profitability.
- Provide leadership across sales and operations while supporting company growth initiatives and strategic planning.
Server
Bestcellar
06.2020 - 08.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Trained and mentored new staff on menu offerings and service protocols.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints swiftly, enhancing guest satisfaction and loyalty.
- Developed strong relationships with repeat customers, fostering a welcoming atmosphere.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC08.2023
Skills
- Operations Management
- Sales & Business Development
- Client Relationship Management
- Project Coordination
- Production Planning & Scheduling
- Vendor & Supplier Management
- Purchasing & Inventory Management
- Troubleshooting and Issue Resolution
- Order Management & Fulfillment
- Data Management & Reporting
- Negotiation & Communication
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Sales Manager
Branch Home Designs, LLC
11.2023 - Current
Server
Bestcellar
06.2020 - 08.2023
Bachelor of Science - Criminal Justice
Appalachian State University