Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reilly Brown

Jacksonville

Summary

Dynamic customer service professional with a proven track record at Funtastic Faces, excelling in cash handling and process improvements. Recognized for enhancing customer satisfaction through effective issue resolution and team collaboration. Possesses strong attention to detail and artistic flair, ensuring a memorable experience for clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Lead/Cashier/Artist

Funtastic Faces
06.2023 - Current
  • Oversaw daily customer service operations to ensure high-quality support and satisfaction.
  • Implemented process improvements to streamline service delivery and enhance customer experience.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Bagger

MCAS New River Commissary
08.2023 - 12.2023
  • Packaged customer purchases for safe transport, ensuring satisfaction and minimizing damage.
  • Collaborated with team members to streamline bagging processes during peak hours.
  • Trained new employees on proper bagging techniques and store protocols effectively.
  • Maintained customer satisfaction by assisting with carrying out goods.

Front Service Clerk

Publix
06.2022 - 08.2023
  • Assisted customers with inquiries and provided information on services offered.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of front service area to enhance customer experience.
  • Supported team members during peak hours to ensure efficient service delivery.

Education

No Degree -

Southwest High School
Jacksonville, NC
06-2026

No Degree - Culinary Arts & Hospitality

ENC Regional Skill Center
Jacksonville, NC
06-2025

Skills

  • Cash handling
  • Customer service
  • Attention to detail
  • Team player
  • Food safety and sanitation
  • Cooking/Baking techniques
  • Artistic flair

Certification

  • ServSafe Food Handler
  • ServSafe Food Protection Manager
  • Autodesk Certified User: AutoCAD

Timeline

Bagger

MCAS New River Commissary
08.2023 - 12.2023

Customer Service Lead/Cashier/Artist

Funtastic Faces
06.2023 - Current

Front Service Clerk

Publix
06.2022 - 08.2023

No Degree -

Southwest High School

No Degree - Culinary Arts & Hospitality

ENC Regional Skill Center

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