Reid Moseley
Charlotte
Summary
Experienced with wine selection, pairing, and service. Utilizes deep knowledge of viticulture and enology to enhance guest experiences. Track record of building strong relationships with suppliers and guests, ensuring high satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Sommelier
Steak 48
06.2024 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Server Assistant
Steak 48
12.2023 - 06.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
Chef
Hickory Tavern
01.2022 - 11.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Assistant Manager
Einstein Bagels
01.2017 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor - Computer Science
University of North Carolina
NC05.2025
Associate Degree - General Studies
Central Piedmont Community College
Charlotte, NC05.2020
Skills
Java, C, SQL, Software development, Programming languages, Cloud computing, Algorithms, Database management, Networking, Communication, Teamwork, Collaboration, Problem-solving, Adaptability, Systems & Networks, Data analysis, Operating systems, Cybersecurity, Analytical Thinking, Time management, Innovation and Creativity
Timeline
Sommelier
Steak 48
06.2024 - Current
Server Assistant
Steak 48
12.2023 - 06.2024
Chef
Hickory Tavern
01.2022 - 11.2023
Assistant Manager
Einstein Bagels
01.2017 - 06.2020
Bachelor - Computer Science
University of North Carolina
Associate Degree - General Studies
Central Piedmont Community College
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