Reginald Arnold
Charlotte
Summary
Dynamic Service Manager with extensive experience in Multi- family residence, adept in plumbing and fire safety management. Proven track record in training staff and ensuring compliance with standards, resulting in enhanced operational efficiency. Skilled in budget management and effective communication, driving successful outcomes in property maintenance and resident satisfaction.
Overview
27
27
years of professional experience
Work History
Service Manager
Mid-America Apartments
Charlotte
11.2024 - Current
- Report to the Property Manager at various communities to ensure good working conditions and standards of MAA.
- Made prompt response to service request within the standard set time.
- Guaranteed apartments are adequately prepared for the market leasing demands.
- Trained and developed maintenance staff at communities that were newly hired.
- Supported communities to remain within budget
Resident Manager
24035 Owners Corp
New York
03.2019 - 06.2024
- Manage the operation of a 121-unit cooperative
- Responsible for the upkeep and maintenance of the mechanical equipment, boiler, and auxiliary equipment
- Supervise a staff of 9 union employees
- Hire, train, and evaluate their work performance
- Schedule employees to cover vacation, call-outs, and personal days
- Process payroll
- Prioritized and ensured completion of work requests from residents within 12-24 hours
- Initiate the bidding process and compliance of work for Vendors
- Proper communication with Management, the Board of Directors, and employees
Operation Engineer
111Fulton St. Condominium
New York
01.2010 - 03.2019
- Assist the Resident Manager with the operation of a 163-unit condominium
- Oversee the performance of the Porters and Doormen
- Inspected and repaired mechanical equipment, HVAC systems, and heating systems
- Reducing downtime of equipment to less than 24 hours
- Inspected and recorded findings of the fire safety system
- Schedule vendors to perform mandated testing required for compliance
- Completed work requests of residents
- Schedule move-ins and move-outs
- Maintained logs for inventory and ordering of supplies and tools
Resident Superintendent
NYCHA
New York
08.1998 - 09.2009
- Company Overview: New York City Housing Authority
- Under general supervision, supervise the operation and maintenance of a 1725-unit complex of the NYC Housing Authority
- Oversee the grounds and the upkeep of 30 buildings for janitorial and repairs
- Be responsible for the work of skilled trade workers, contractors, and outside agencies that performed work within the complex
- Supervise, train, and evaluate employees under union guidelines
- New York City Housing Authority
Education
Diploma -
Louis D. Brandeis High School
Skills
- Plumbing
- Electrical
- Carpentry
- Fire Safety Management
- EPA 608 Universal
- Certified in OSHA Standards
- Microsoft Office
- Yardi
Skills Certifications
- Plumbing
- Electrical
- Carpentry
- Fire Prevention
- EPA 608 Universal
- OHSA Industry Certified
- Software: Microsoft Office, Yardi, Email
Timeline
Service Manager
Mid-America Apartments
11.2024 - Current
Resident Manager
24035 Owners Corp
03.2019 - 06.2024
Operation Engineer
111Fulton St. Condominium
01.2010 - 03.2019
Resident Superintendent
NYCHA
08.1998 - 09.2009
Diploma -
Louis D. Brandeis High School
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