Regina Jnay Meadows
Greenville
Summary
Results-oriented professional with a strong background in youth counseling and customer service. Skilled in monitoring progress and fostering positive interactions, aiming to leverage communication and leadership abilities to create impactful youth programs.
Overview
10
10
years of professional experience
Work History
Youth Counselor
NCDPS
Kinston
09.2024 - Current
- Facilitated group activities to promote social skills and emotional development.
- Monitored and documented youth progress in behavioral and emotional goals.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Implemented behavior management strategies to support positive interactions among peers.
Debt Collector
Online Information Services Inc
Winterville
09.2022 - 09.2024
- Managed customer accounts to facilitate timely payments and resolve disputes.
- Processed incoming payments from customers according to established procedures.
- Utilized collection software to track payment history and account status.
- Researched account information to identify potential solutions for clients.
Quality Control Inspector
CMI Plastics Incorporated
Ayden
12.2021 - 08.2022
- Inspected plastic products for quality and compliance with industry standards.
- Collaborated with production teams to resolve quality issues promptly.
- Documented inspection results and maintained accurate quality control records.
- Operated testing equipment to assess material integrity and performance.
Customer Service Representative
HGS - Hinduja Global Solutions
Remote
04.2021 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues effectively.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed customer accounts and updated information in the system accurately.
Lead Customer Service Representative
Holden Temporary Services
Winterville
01.2021 - 04.2021
- Led a team of representatives to ensure exceptional customer service standards.
- Resolved customer inquiries through effective problem-solving and communication skills.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new staff on company policies and customer interaction techniques.
Team Leader
Convergys
Greenville
01.2017 - 12.2020
- Led team meetings to discuss daily objectives and performance goals.
- Monitored team performance to ensure adherence to service standards.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor of Arts - Criminal Justice
East Carolina University
Greenville, NC05-2025
Associate of Arts - Criminal Justice Technology
Pitt Community College
Winterville, NC12-2022
Timeline
Youth Counselor
NCDPS
09.2024 - Current
Debt Collector
Online Information Services Inc
09.2022 - 09.2024
Quality Control Inspector
CMI Plastics Incorporated
12.2021 - 08.2022
Customer Service Representative
HGS - Hinduja Global Solutions
04.2021 - 11.2021
Lead Customer Service Representative
Holden Temporary Services
01.2021 - 04.2021
Team Leader
Convergys
01.2017 - 12.2020
Bachelor of Arts - Criminal Justice
East Carolina University
Associate of Arts - Criminal Justice Technology
Pitt Community College