Regina Watts
Charlotte
Summary
Dynamic leader with a proven track record at Nuveen, excelling in operations management and staff development. Spearheaded cross-functional projects, enhancing team productivity by 30% through innovative training programs. Renowned for exceptional problem-solving and interpersonal skills, fostering a culture of excellence and collaboration. Expert in process improvement and employee engagement, driving organizational success.
Overview
20
20
years of professional experience
Work History
Supervisor of Payment Operations
Nuveen
11.2004 - Current
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor Of Science In Accounting - Accounting And Finance
Winston-Salem State University
Winston-Salem, NC05.2000
Bachelor Of Science Management Information Systems - Management Information Systems
Winston-Salem State University
Winston-Salem, NC05.2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Staff development
- Analytical thinking
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Policy enforcement
- Data analytics
- Verbal and written communication
- Task delegation
- Workflow management
- Employee development
- Risk management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Effective communication
- Active listening
- Professionalism
- Interpersonal skills
- Reliability
- Adaptability
- Task prioritization
Timeline
Supervisor of Payment Operations
Nuveen
11.2004 - Current
Bachelor Of Science In Accounting - Accounting And Finance
Winston-Salem State University
Bachelor Of Science Management Information Systems - Management Information Systems
Winston-Salem State University
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