Regina Watts
Charlotte
Summary
Dynamic leader with a proven track record at Nuveen, excelling in operations management and staff development. Spearheaded cross-functional projects, enhancing team productivity by 30% through innovative training programs. Renowned for exceptional problem-solving and interpersonal skills, fostering a culture of excellence and collaboration. Expert in process improvement and employee engagement, driving organizational success.
Overview
20
20
years of professional experience
Work History
Supervisor of Payment Operations
Nuveen
Charlotte, NC
11.2004 - Current
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor Of Science In Accounting - Accounting And Finance
Winston-Salem State University
Winston-Salem, NC05.2000
Bachelor Of Science Management Information Systems - Management Information Systems
Winston-Salem State University
Winston-Salem, NC05.2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Staff development
- Analytical thinking
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Policy enforcement
- Data analytics
- Verbal and written communication
- Task delegation
- Workflow management
- Employee development
- Risk management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Effective communication
- Active listening
- Professionalism
- Interpersonal skills
- Reliability
- Adaptability
- Task prioritization
Timeline
Supervisor of Payment Operations
Nuveen
11.2004 - Current
Bachelor Of Science In Accounting - Accounting And Finance
Winston-Salem State University
Bachelor Of Science Management Information Systems - Management Information Systems
Winston-Salem State University