REGINA JAMES
Clarkton
Summary
Looking for a part-time remote job that I can do when not working my full-time job. Would be available Monday - Friday 6pm until and also on Saturdays.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Home Medical Systems
Whiteville
09.2023 - Current
- Resolved customer complaints through effective communication and proactive problem-solving.
- Educated clients on product usage and safety precautions to enhance compliance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service protocols to ensure consistent service standards.
- Processed medical supply orders using company software systems, ensuring accurate inventory management.
A/R Representative
Liberty Health and Rehab
Whiteville
02.2012 - 09.2023
- Processed customer invoices, ensuring accuracy and timeliness to enhance cash flow.
- Answered customer inquiries regarding billings, payments, account status.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Processed billing statements for clients using specialized accounting software.
- Performed insurance verification, pre-certification and pre-authorization.
- Assessed billing statements for correct diagnostic codes, identifying and resolving coding issues to minimize claim rejections.
- Reviewed medical records, verifying accuracy of billing information and patient data to uphold compliance.
- Worked with team members to identify and develop process improvements.
- Trained new staff on billing procedures and system usage.
Education
High School Diploma -
East Bladen High School
Elizabethtown, NC06-1991
Skills
- Customer relationship management
- Payment processing
- Order fulfillment
- Product education
- Software systems usage
- Client retention strategies
- Problem solving
- Retail sales customer service
- Medical terminology
- Appointment scheduling
Timeline
Customer Service Representative
Home Medical Systems
09.2023 - Current
A/R Representative
Liberty Health and Rehab
02.2012 - 09.2023
High School Diploma -
East Bladen High School