REGGIE MCDOWELL
Greensboro
Summary
Staffing Coordinator at Cone Health with strong expertise in scheduling and data management. Demonstrated success in improving team performance through effective leadership and communication. Proficient in implementing new software solutions and applying critical thinking to enhance operational efficiency. Dedicated to providing exceptional service in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Cone Health
Greensboro
02.2019 - Current
- To Display staff scheduled for any given unit, grouped by shift and worked role.
- To List all changed scheduled items for the date range on the selected units.
- To Detail census and staff count by role.
- List all patients and corresponding assigned staff for each shift.
Administrative Assistant
GUILFORD COUNTY PARTNERSHIP FOR CHILDREN
Greensboro
09.2017 - 04.2018
- Monitored and responded to a high volume of incoming calls, requiring quick critical and analytical thinking.
- Performed appointment Scheduling for donors and board managers around complex guidelines, and utilize multiple call center specific systems simultaneously.
- Performed order entry for office supplies.
- Directed the implementation of business strategy, financial planning, and business logistics, Billing resolution around budget meetings, and meeting goals and objectives for growth and profitability for a growing organization.
- Responsible for the successful Insurance claims of workflow of all clerical duties and oversight of message composition for employees and team members.
- To highlight company success in a very competitive market.
- Http://www.guilfordchildren.org/
Mental Health Technician
OLD VINEYARD BEHAVIORAL HEALTH SERVICES
Winston Salem
08.2012 - 02.2017
- Demonstrated effective conflict resolution, negotiation and behavioral management skills to implement specialized plans of care for patients and their families dealing with unique patient diagnoses, personalities and idiosyncrasies in healthcare around the Hospital setting.
- Analyzed research protocol, including the conduction and design of studies and the review of results.
- Efficiently completed a multitude of simultaneous assignments with strict deadlines, inclusive of mandatory client well-being and activity participation checks.
- Maintained unmatched levels of professionalism to achieve high standards of customer satisfaction.
- To maintain certification around CPR, First aid.
Residential Counselor Team Leader
THE CHILDREN’S HOME, INC.
Winston Salem
06.2002 - 06.2012
- Acted as a liaison between fitness instructors, members, and facility management, consistently designing up to date educational materials to assist new team members in understanding policies, regulations, and best practices in Healthcare.
- Oversaw a team of ## employees, encouraging each to provide excellent customer service in a fast-paced environment by greeting and assisting visitors, addressing inquiries, and resolving complaints independently.
- Drove the transition of newly on-boarded employees, refining education and training methods to develop and clarify core competencies.
- And monitor any billing issues.
- In treatment teams address any issues around Healthcare billing toward residents while in the group home.
Education
Bachelor of Science - Business Administration
STRAYER UNIVERSITY
Greensboro, NC01.2015
Some College (No Degree) - Computer & Informational Management Systems
WINSTON SALEM STATE UNIVERSITY
Winston Salem, NCWinston Salem, NC
Skills
- New software implementation
- Written communication
- Communication skills
- Information management
- Critical thinking
- Leadership development
- Verbal communication skills
- Data entry
- Electronic medical records
- Team leadership
- Employee onboarding
- Scheduling expertise
- Multitasking
- Project management
Certification
• Basic Life Support for Healthcare Providers (CPR & AED)
• UKG Pro Super Scheduling User
• UKG Pro Super Scheduling User
Timeline
Staffing Coordinator
Cone Health
02.2019 - Current
Administrative Assistant
GUILFORD COUNTY PARTNERSHIP FOR CHILDREN
09.2017 - 04.2018
Mental Health Technician
OLD VINEYARD BEHAVIORAL HEALTH SERVICES
08.2012 - 02.2017
Residential Counselor Team Leader
THE CHILDREN’S HOME, INC.
06.2002 - 06.2012
Bachelor of Science - Business Administration
STRAYER UNIVERSITY
Some College (No Degree) - Computer & Informational Management Systems
WINSTON SALEM STATE UNIVERSITY