REFOLOE KUALI
SALES SUPPORT CONSULTANT
Kimberley
Summary
Dynamic Sales Support Consultant with a proven track record at ABSA Business Bank, excelling in sales strategy development and effective negotiation. Achieved significant account growth by leveraging performance tracking and sales pipeline management, enhancing client relationships, and driving revenue through strategic analysis. Demonstrates exceptional problem-solving and interpersonal skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
Sales Support Consultant
ABSA Business Bank
01.2023 - Current
- Managed a diverse portfolio of accounts, consistently meeting or exceeding established goals for both retention and growth.
- Provided detailed reporting on sales metrics regularly to help identify areas of opportunity or improvement across all stages of the pipeline process.
- Strengthened client relationships through timely follow-ups, personalized service, and proactive problemsolving.
- Contributed to increased revenue with thorough data analysis and strategic planning.
Sales Consultant
Absa Bank
01.2022 - 12.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Customer Service Representative
Absa Bank
06.2018 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Teller
Absa
05.2017 - 05.2018
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Learnership
Absa Bank
05.2016 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Data Capturer
Statistics South Africa
07.2015 - 04.2016
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
Education
Bachelor of Science - Economics
University of The Free State
Bloemfontein 06.2013 - 07.2015
Skills
Effective negotiation
Performance Tracking
Sales Pipeline Management
Complaint resolution
Customer Needs Assessment
Territory Management
Business Development
Customer Order Management
Microsoft Office expertise
Order optimization
Teamwork and Collaboration
Problem-Solving
Sales funnel management
Time Management
Problem-solving abilities
Value Proposition Development
Multitasking
Sales strategy
Sales Presentations
Multitasking Abilities
Excellent Communication
Decision-Making
Sales Reporting
Self Motivation
Product Knowledge
Time management abilities
Adaptability and Flexibility
Effective Communication
Team Collaboration
Active Listening
Organizational Skills
Pricing strategy
Team building
Attention to Detail
Sales Support
Problem-solving aptitude
Adaptability
Analytical Thinking
Relationship Building
Solution selling
Documentation
Analytical Skills
Interpersonal Skills
Reliability
Professionalism
Written Communication
Interpersonal Communication
Continuous Improvement
Upselling techniques
Cross selling
Field consulting
Technical Writing
Full-cycle sales process
Consultative Sales Techniques
Cost-benefit analysis
Consultative Selling
Needs analysis
Business intelligence tools
Sales Forecasting
Pre-sales support
Goal Setting
Lead Generation
Timeline
Sales Support Consultant
ABSA Business Bank
01.2023 - Current
Sales Consultant
Absa Bank
01.2022 - 12.2022
Customer Service Representative
Absa Bank
06.2018 - 11.2021
Teller
Absa
05.2017 - 05.2018
Learnership
Absa Bank
05.2016 - 04.2017
Data Capturer
Statistics South Africa
07.2015 - 04.2016
Bachelor of Science - Economics
University of The Free State
06.2013 - 07.2015
Similar Profiles
Amos Mboma MhlongoAmos Mboma Mhlongo
JUNIOR SPECIALIST OPERATIONS AND ADMINISTRATOR at ABSA Business BankJUNIOR SPECIALIST OPERATIONS AND ADMINISTRATOR at ABSA Business Bank
MANDISA MENGUMANDISA MENGU
Relationship Executive at ABSA Business BankRelationship Executive at ABSA Business Bank
Marie MerckelMarie Merckel
Senior Private Banker at Standard Private BankSenior Private Banker at Standard Private Bank